Manpreet Kaur
Windsor,ON
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist/Guest Services Associate
Residence Inn Marriott
05.2022 - 01.2024
- Assisted guests with room reservations, check-ins, and check-outs, ensuring a seamless and hospitable experience.
- Managed financial transactions, including handling cash, processing payments, and generating invoices with meticulous attention to detail.
- Cultivated and nurtured relationships with guests and potential leads through various channels such as networking events, personalized postcards, proactive cold calling, and targeted email marketing campaigns.
- Maintained accurate records by diligently logging reports, expenses, receipts, and sales data into the hotel's database, ensuring data integrity and accessibility for analytical purposes.
- Answered phone promptly and directed incoming calls to correct offices.
- Collaborated with cross-functional teams, including housekeeping, maintenance, and management, to coordinate guest services and optimize operational efficiency.
- Resolved customer problems and complaints.
Nurse Aide
Manor Care Nursing Home
09.2021 - 04.2022
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Scheduled and accompanied client to medical appointments.
- Provide compassionate care and support to residents within the care home, ensuring their comfort and well-being.
- Administer medications to residents according to prescribed schedules and dosage instructions, while adhering to all relevant protocols and safety measures.
- Foster a warm and welcoming environment for residents, providing emotional support and companionship as needed.
- Assist with meal preparation and serving, ensuring residents receive nutritious and appetizing breakfasts tailored to their dietary requirements and preferences.
- Maintain cleanliness and hygiene in residents' living spaces, ensuring a safe and comfortable environment conducive to their well-being.
- Engage residents in recreational activities and social interactions, promoting mental stimulation and social engagement.
Education
Advanced Diploma - Hotel, Resort And Restaurant Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Advanced Diploma - Event Management
St Clair College
Windsor, ON04.2022
Bachelor of Arts - Fashion Design And Production
Amity University
Noida, India06.2020
Skills
- Bank Deposits
- Verbal and written communication
- Team Collaboration
- Expense Reporting
- Billing and Invoicing
- Call Answering and Routing
- Office Administration
- MS Office
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Receptionist/Guest Services Associate
Residence Inn Marriott
05.2022 - 01.2024
Nurse Aide
Manor Care Nursing Home
09.2021 - 04.2022
Advanced Diploma - Hotel, Resort And Restaurant Management
Centennial College of Applied Arts And Technology
Advanced Diploma - Event Management
St Clair College
Bachelor of Arts - Fashion Design And Production
Amity University
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