Manpreet Kaur
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Section Head/Order Packer
Communications Test Design
09.2022 - Current
- Increased overall department efficiency by streamlining processes and implementing innovative solutions.
- Developed a comprehensive training program for new hires, resulting in reduced onboarding time and improved job satisfaction.
- Led cross-functional teams to complete projects on time and within budget, fostering a collaborative work environment.
- Oversaw the successful launch of multiple high-priority projects, demonstrating strong leadership skills and strategic planning abilities.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Order Packer and Shipper
Elite Staffing Solutions
05.2021 - 09.2022
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Reduced shipping errors through careful attention to customer information, ensuring correct addresses and delivery preferences were used.
- Streamlined the packing process with consistent use of proper packing materials and techniques, reducing damage during transit.
- Contributed to inventory control efforts by accurately recording item quantities used in each order, minimizing discrepancies in stock levels.
- Assisted in training new hires on packing procedures, sharing expertise gained from personal experience with the role.
Online Grocery Associate/Customer Service Representative
Cartly
11.2020 - 05.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
Cashier/Customer Service Representative
Food Asia
01.2019 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Trained new personnel regarding company operations, policies and services.
Education
Environmental Technician - Science
Sheridan College
Brampton04.2022
Bachelor of Science - Non Medical
Punjabi University
Patiala, Punjab, India06.2017
Skills
- Staff Development
- Customer Service
- Decision Making
- Time Management
- Team Leadership
- Problem Solving
- Schedule Management
- Inventory Management
- Revenue Generation
- Teamwork and Collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid & CPR Level-C
- Workplace Hazardous Material Information System(WHMIS)
- 6 Months Computer Course in Accounting and Basic
Timeline
Section Head/Order Packer
Communications Test Design
09.2022 - Current
Order Packer and Shipper
Elite Staffing Solutions
05.2021 - 09.2022
Online Grocery Associate/Customer Service Representative
Cartly
11.2020 - 05.2021
Cashier/Customer Service Representative
Food Asia
01.2019 - 10.2020
Environmental Technician - Science
Sheridan College
Bachelor of Science - Non Medical
Punjabi University
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