Manpreet Kaur
Red Deer,AB
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
The Source (Bell) Electronics
02.2023 - Current
- Successfully enrolled Bell and Virgin mobile clients in phone plans, demonstrating proficiency in the activation procedure.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
Quality Analyst
EClerx Services Limited
05.2016 - 06.2020
- Troubleshoot to identify issues, determine the cause of the problem, and facilitate solutions to restore process
- Monitored testing procedures to meet established item specifications, standard test methods, or protocols.
- Work with the QA team to review and analyze the data to improve customer service.
Education
BACHELOR IN TECHNOLOGY - Information Technology
GIMET, PUNJAB TECHNICAL UNIVERSITY
Amritsar, INDIA05.2015
Skills
- A proactive approach to resolving customer concerns
- Ability to adapt to changes in policies or procedures
- Teamwork and Collaboration
- Interpersonal and Written Communication
- Product/Service Knowledge
- Expert in Microsoft Office
- Data capture and Analysis
- Qualified at multitasking
Accomplishments
- Achieved Bonus and Source Gift Card for the highest-selling CE margin.
- Selling extended warranty products consistently earns extra points.
- Completed the activation target to obtain the RayBan smart glasses and Google Nest.
Hobbies
- Dance
- Listening to Music and Cooking
- Travel and photography
Timeline
Retail Sales Associate
The Source (Bell) Electronics
02.2023 - Current
Quality Analyst
EClerx Services Limited
05.2016 - 06.2020
BACHELOR IN TECHNOLOGY - Information Technology
GIMET, PUNJAB TECHNICAL UNIVERSITY
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