Manpreet Kaur

Randstad

Kitchener, ON

06.2023 - Current

Made outbound calls to obtain account information.
Gathered customer feedback through surveys and used the data to improve customer service.
Collected deposits or payments and arranged for billing.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong customer relationships to encourage repeat business.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Used proven techniques to de-escalate angry customers during telephone interactions.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Promoted available products and services to customers during service, account management and order calls.
Educated customers on special pricing opportunities and company offerings.
Updated databases with new and modified customer data.
Strengthened customer retention by offering discount options.
Answered customer inquiries and provided accurate information regarding products and services.