Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manpreet Kaur

Kitchener,ON

Summary

Presently working as a beauty advisor( full-time) position at Sephora 554 Kitchener location. This role has helped to enhance my skills, such as providing the best client experiences on the stage while collecting items from more than one world by listening to subtle nuances of client's needs. Making client satisfaction and retention as utmost priority. Always eager to learn from brand partners, leads, and co-workers and participate in events with enthusiasm to not only achieve daily store targets but also help brand reps. for leveraging their sales. Also previously, as a store supervisor in Mr. Pretzels honing the capabilities of handling store operations in an efficient manner that maximizes the productivity of the business. Ensuring the performance of the team is top-notch so that every single customer can witness the quality of service. Also, following a cost-effective approach during operations helps to maximize profits. In India, I have worked as an Assistant Marketing Manager in S.G.P. & Co. Manufacturers and exporters of uniform & uniform Articles for the Military, Police, Navy, Air force, Schools, and Private securities. Assisted product development programs, good at the research of market strategies and establishing communication strategies as well as sharing feedback of customers to management. Easily adaptive to new working conditions and always put in the best efforts to accomplish the objectives of a firm.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Beauty Advisor

Sephora
07.2022 - Current
  • Make sure each client is a beauty insider, Or sign them up by coaching them about the perks of beauty insider.
  • Greeting all with warm smile and open gesture so that they can share their requirements without hesitation also, having all ears towards their needs and clues they provide to make basket multi-world.
  • Delving into building client's routines with skin, hair, make-up, or fragrance by asking open-ended questions and providing solutions to their need by giving them options (this or that), finalizing products from those options by tying back to their statement.
  • Encourage multi-world at cash by upselling complimentary items that cater to client's basket.
  • leveraging the use of MCIQ scanner on the floor to help get best shade and skin care according to their analysis, also accommodate their haircare or fragrance needs, and check their history for better recommendations. After closing the sale provide 360 experience by checking them on MPOS device during peak hours.
  • Maintaining counter and display areas for cleanliness and organization during low hours, communicate time calls, and setting realistic expectations of consultation time with clients during peak hours also ensuring their satisfaction.
  • Promote makeup services and beauty lessons to clients. Analyzing their needs and suggesting those services by explanation also, booking them for the slot if they needed.
  • Follow the rules and regulations and maintain Opex Standards.
  • Always ready to learn and positive towards coaching and celebrations at Sephora.

Store Supervisor

Mr. Pretzel
05.2019 - 05.2022
  • Cash handling (cash out)
  • Maintain record of stock as per sales and waste management
  • Provide training to new staff and supervise their activities as well as segregate duties among them.
  • Prepare and place order invoices for inventory weekly
  • Maximize good quality customer service and efficiently resolve customer complaints
  • Successfully managed an uber order of 70 pretzels on time while handling in-store customers as well all alone.
  • Handling food preparation processes such as making dough, pretzels and baking them, and serving as per standards
  • Supervise and train staff to maintain hygiene while working.

Assistant Marketing Manager

S.G.P. & Co
08.2013 - 11.2017
  • Market products to customers by way of direct marketing and mailers
  • Maintain close contact with old clients and secure new orders with exact specifications
  • Calculate material requirements as per the number of orders and delivery schedule
  • Get detailed feedback from customers on product and share it with management
  • Data operations - Enter Journal transactions on a daily basis of reports
  • Prepare Bank reconciliation statements on a daily, weekly, and monthly basis
  • Auditing of different accounts to rectify wrong entered entries
  • Maintain Close watch on Account Receivables and prepare weekly outstanding (Debtors)report.

Education

Post graduate diploma - Global Hospitality Management

Conestoga College Institute of Technology & Advance Learning
Kitchener, ON
04.2019

Post graduate diploma - Global Business Management

Conestoga College Institute of Technology & Advance Learning
Kitchener, ON
08.2018

BBA - Business Administration

Panjab University
Chandigarh
06.2013

ADD On Diploma - Bank Management

Panjab University
Chandigarh, Punjab
06.2013

Skills

  • Computer Proficiency and reliable command
  • Strong work ethic and ability of multitasking
  • Time Management Abilities
  • Positive Attitude
  • Good at Teamworks
  • Good Communication Skills
  • Professional presentation making
  • Reporting and Performance Analysis
  • Store Opening and Closing
  • Staff Coaching and Training
  • Cash Handling and Reconciliation
  • Customer Service
  • Staff Supervision
  • Eyebrow lamination, tinting, threading and waxing
  • Eyelash lifting and tinting

Certification

  • .Advance food and health safety certification (Official Train can Certificate)
  • Smart Serve
  • ICDL(international computer driving license)
  • Bee pampered lash lifting and tinting certificate.
  • Bee pampered eyebrow lamination certificate.

Timeline

Beauty Advisor

Sephora
07.2022 - Current

Store Supervisor

Mr. Pretzel
05.2019 - 05.2022

Assistant Marketing Manager

S.G.P. & Co
08.2013 - 11.2017

Post graduate diploma - Global Hospitality Management

Conestoga College Institute of Technology & Advance Learning

Post graduate diploma - Global Business Management

Conestoga College Institute of Technology & Advance Learning

BBA - Business Administration

Panjab University

ADD On Diploma - Bank Management

Panjab University
Manpreet Kaur