Manpreet Kaur

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Led cross-functional teams to execute projects on time, and with high-quality outcomes.

Customer service

Resolved customer issues and answered questions.

Check PODs. &BOLs

Handling and receiving delivery

Training & Development Active Listening
Flexible Schedule Supervision & Leadership Team Management
Monitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals.

Coordinated employee schedules according to shift changes and availability. Planned and managed resources to consistently meet production, quality and cost goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Monitored operations and reviewed records and metrics to understand company performance.