Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manpreet Kaur

Brampton,ON

Summary

Seasoned Operations Manager and talented leader with [9] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Operations Manager

HDFC BANK Ltd.-INDIA
08.2019 - 08.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed customer service desk ,responded to c customer complaints , ensuring customer satisfaction by regular analysis up gradation of delivery & service quality norms.

Relationship Manager

HDFC BANK Ltd.-INDIA
12.2018 - 07.2019
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Participated in industry events and trade shows to promote products and services.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Facilitated workshops and seminars to educate customers on product features and benefits.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.

Administrative Assistant

HDFC BANK Ltd.-INDIA
10.2013 - 11.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

Bachelor of Commerce - Accounting And Finance

Punjabi University
Patiala, India
05.2013

Skills

  • Oracle Fusion Applications
  • IBM Notes
  • Sales Activities
  • High-Pressure Environments
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Word
  • Customer Service
  • Microsoft Outlook
  • Flexible working hours & able to work rotating shifts
  • Great problem solving skills
  • Quick Learner and enthusiastic person

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Operations Manager

HDFC BANK Ltd.-INDIA
08.2019 - 08.2023

Relationship Manager

HDFC BANK Ltd.-INDIA
12.2018 - 07.2019

Administrative Assistant

HDFC BANK Ltd.-INDIA
10.2013 - 11.2018

Bachelor of Commerce - Accounting And Finance

Punjabi University

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Manpreet Kaur