Manpreet Kaur
Cambridge,Ontario
Summary
Customer-focused professional with successful 4-year career in food sector. Dynamic successful applying customer service and stress management skills in busy working environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tim Hortons
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
Food Service Supervisor
Tim Hortons
04.2021 - 09.2022
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Team Member
Tim Hortons
11.2019 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Computer Applications
Guru Nanak National College
IndiaMaster of Science - Information Technology
Guru Nanak National College
IndiaCertificate Course - Information Technology
Conestoga College
Kitchener, ONSkills
- Customer Relationship Management
- Microsoft Office Expertise
- Orientating and Training
- Customer Service
- Managing Multiple Priorities
- Ability to work independently
- Working under pressure
- Strong Communication Skill
Timeline
Assistant Manager
Tim Hortons
10.2022 - Current
Food Service Supervisor
Tim Hortons
04.2021 - 09.2022
Team Member
Tim Hortons
11.2019 - 03.2021
Bachelor of Science - Computer Applications
Guru Nanak National College
Master of Science - Information Technology
Guru Nanak National College
Certificate Course - Information Technology
Conestoga College
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
Matthew Di MarcoMatthew Di Marco
Public Speaking Instructor at Focus Learning AcademyPublic Speaking Instructor at Focus Learning Academy