Manpreet Kaur
Call Centre Agent
Surrey,BC
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Bell
Bc, BC
09.2022 - 06.2023
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Office Administrator
Ascenda School Of Management
Vancouver, BC
08.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Call Center Representative
Bmo
Vancouver Bc, BC
08.2021 - 08.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Project Manager
Bcit
Vancouver, BC
12.2020 - 09.2021
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
Education
Operation Management Materials - Operations And Project Management
Bcit
Burnaby, BC 04.2020 - 07.2022
Skills
Report preparation
Timeline
Customer Service Representative
Bell
09.2022 - 06.2023
Office Administrator
Ascenda School Of Management
08.2022 - 03.2023
Call Center Representative
Bmo
08.2021 - 08.2022
Project Manager
Bcit
12.2020 - 09.2021
Operation Management Materials - Operations And Project Management
Bcit
04.2020 - 07.2022
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