Manpreet Kaur
Student
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Manager
Inspire Institute
Jhunir, Punjab
09.2022 - 12.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
Crew Member
Mac Donald's
Brampton, ON
02.2023 - 02.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
Sales Associate
Dollar Store
Brampton, ON
01.2023 - 02.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Associate
Teleperformance
Mohali, Punjab
08.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased revenue by cross-selling and upselling products and services.
Education
Bachelor of Technology - Computer Science
Chandigarh Group of Colleges
Landran, Mohali 07.2016 - 08.2020
Post-Degree Certificate - Information Technology
Algoma University
Brampton, ON 01.2023 - Current
Skills
Strategic planning
music
I like to listen Punjabi music the most as Punjabi is my mother tongue so it feels good to listen Punjabi songs. There is no particular type of music I prefer to listen, it all depends upon my mood and the environment. Sometimes I like to listen, Hindi as well as English song but no fond of this.
cooking
I love to cook. I had started cooking when I was about 16 years old. But that time it was not my hobby, I didn't like to cook, I used to cook just in case of emergency or need. But since 3 years cooking has become my passion, my hobby, I love cooking Indian food, Italian food, and always try to prepare some new type of meals. Whenever I feel sad or bored, I just put my earphones and start cooking. I can cook food easily for 7-10 people alone with getting irritated or annoyed.
Timeline
Crew Member
Mac Donald's
02.2023 - 02.2023
Sales Associate
Dollar Store
01.2023 - 02.2023
Post-Degree Certificate - Information Technology
Algoma University
01.2023 - Current
Manager
Inspire Institute
09.2022 - 12.2023
Customer Service Associate
Teleperformance
08.2020 - 08.2021
Bachelor of Technology - Computer Science
Chandigarh Group of Colleges
07.2016 - 08.2020