Summary
Overview
Work History
Education
Skills
music
cooking
Timeline
Generic

Manpreet Kaur

Student
Brampton,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Manager

Inspire Institute
Jhunir, Punjab
09.2022 - 12.2023
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.

Crew Member

Mac Donald's
Brampton, ON
02.2023 - 02.2023
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.

Sales Associate

Dollar Store
Brampton, ON
01.2023 - 02.2023
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Associate

Teleperformance
Mohali, Punjab
08.2020 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Increased revenue by cross-selling and upselling products and services.

Education

Bachelor of Technology - Computer Science

Chandigarh Group of Colleges
Landran, Mohali
07.2016 - 08.2020

Post-Degree Certificate - Information Technology

Algoma University
Brampton, ON
01.2023 - Current

Skills

Strategic planning

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music

I like to listen Punjabi music the most as Punjabi is my mother tongue so it feels good to listen Punjabi songs. There is no particular type of music I prefer to listen, it all depends upon my mood and the environment. Sometimes I like to listen, Hindi as well as English song but no fond of this.

cooking

I love to cook. I had started cooking when I was about 16 years old. But that time it was not my hobby, I didn't like to cook, I used to cook just in case of emergency or need. But since 3 years cooking has become my passion, my hobby, I love cooking Indian food, Italian food, and always try to prepare some new type of meals. Whenever I feel sad or bored, I just put my earphones and start cooking. I can cook food easily for 7-10 people alone with getting irritated or annoyed.

Timeline

Crew Member

Mac Donald's
02.2023 - 02.2023

Sales Associate

Dollar Store
01.2023 - 02.2023

Post-Degree Certificate - Information Technology

Algoma University
01.2023 - Current

Manager

Inspire Institute
09.2022 - 12.2023

Customer Service Associate

Teleperformance
08.2020 - 08.2021

Bachelor of Technology - Computer Science

Chandigarh Group of Colleges
07.2016 - 08.2020
Manpreet KaurStudent