Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manpreet Kaur

Brampton,ON

Summary

Proactive and dependable leader offering three years of experience in transportation. Skilled in developing schedules and routes that function efficiently for both staff and clients. Highly skilled in workplace organization and mathematics.

Overview

3
3
years of professional experience

Work History

Transportation Supervisor

Progistix Solutions
08.2021 - Current
  • Routing and Scheduling: Plan and coordinate transportation routes for deliveries and pickups based on customer requirements, optimizing efficiency and minimizing costs.
  • Fleet Management: Manage a fleet of vehicles, including trucks, vans, and delivery vehicles. Ensure vehicles are properly maintained, serviced, and compliant with safety regulations.
  • Driver Management: Supervise and train drivers, ensuring they adhere to company policies and safety regulations. Assign routes and schedules, monitor driver performance, and address any issues or concerns.
  • Customer Service: Communicate with customers to understand their transportation needs and address any inquiries or concerns. Provide exceptional customer service to maintain positive relationships and ensure customer satisfaction.
  • Inventory Control: Coordinate with warehouse and inventory management teams to ensure accurate inventory levels and availability for transportation. Monitor inventory movements and reconcile discrepancies as needed.
  • Compliance and Safety: Ensure compliance with transportation regulations, including DOT regulations and company policies. Implement safety procedures and protocols to minimize accidents and injuries.
  • Performance Monitoring: Track key performance indicators (KPIs) such as on-time delivery, vehicle utilization, and fuel efficiency. Analyze data to identify areas for improvement and implement corrective actions.
  • Documentation and Reporting: Maintain accurate records of transportation activities, including delivery receipts, vehicle inspection reports, and driver logs. Prepare reports and analysis on transportation performance for management review.
  • Continuous Improvement: Identify opportunities for process improvement and cost savings within the transportation operations. Implement best practices and efficiency measures to optimize performance.
  • Collaboration: Work closely with cross-functional teams, including warehouse operations, customer service, and supply chain management, to ensure seamless coordination and execution of transportation activities.
  • Emergency Response: Develop and implement contingency plans for emergency situations, such as vehicle breakdowns, traffic delays, or adverse weather conditions. Coordinate alternative transportation solutions to minimize disruptions to operations.
  • Vendor Management: Liaise with transportation service providers, carriers, and third-party logistics (3PL) partners to negotiate contracts, rates, and service levels. Monitor vendor performance and address any issues or concerns.
  • Visualize Transportation Metrics: Create interactive dashboards and visualizations to track and monitor transportation KPIs such as on-time delivery performance, vehicle utilization rates, fuel efficiency, and driver productivity. Use Tableau to visualize trends over time and identify areas for improvement.
  • Operational Efficiency: Use Tableau to analyze overall transportation operations and identify opportunities for process improvement and efficiency gains. Visualize workflow processes, bottlenecks, and cycle times to streamline operations and improve overall efficiency.

Customer Service Representative

The Brick
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Supply Chain Coordinator

Progistix Solutions
05.2022 - 08.2022
  • Coordinated end-to-end supply chain activities, including procurement, inventory management, and logistics, to ensure timely delivery of materials and goods.
  • Managed relationships with suppliers and vendors to negotiate contracts, monitor performance, and ensure compliance with quality standards and delivery schedules.
  • Implemented inventory optimization strategies to minimize excess inventory and reduce costs while maintaining adequate stock levels to meet demand.
  • Conducted regular audits of supply chain processes and procedures to identify areas for improvement and streamline operations, resulting in [specific achievement, e.g., cost savings, efficiency gains].
  • Collaborated with cross-functional teams, including operations, procurement, and transportation, to align supply chain activities with organizational goals and objectives.

Crew Member

Tim Hortons
04.2023 - 12.2023
  • Kept wait times low through fast order taking and payment processing
  • Prepared hot, fresh food to meet brand standards
  • Addressed customers with friendly greetings and conversations
  • Prepared foods to menu standards, safety policies and company procedures
  • Delivered timely service and performed sanitation tasks
  • Cleaned, swept, and mopped food preparation and FOH areas.

Team Lead(Stow and Recieve)

Amazon Fulfillment Centre
09.2022 - 03.2023
  • Stowing the items into the inventory to make the items available for the customers on the app once it is scanned at the universal or stowed station
  • Topmost stower, numerous times and stowed more than 5000 units
  • Acting as receiving associate with overall high ratings of above 350 units per hour
  • Bubble rapping and bagging the products while receiving and to verify the accuracy for the customer satisfaction
  • Shined as a team player and assisted other associates.

Education

Supply Chain Management, Logistics -

Northern College
08.2022

Bachelors Of Science -

Guru Nanak Dev University
06.2019

Skills

     Ability to plan and optimize transportation routes to ensure efficient and cost-effective delivery of goods. 

  • Excellent customer service skills to address customer inquiries, resolve complaints, and ensure high levels of customer satisfaction.
  • Effective communication skills for liaising with internal teams, external stakeholders, and clients to coordinate transportation activities and provide updates on delivery status.Strong time management skills to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines in a fast-paced transportation environment.
    Advanced proficiency in Excel, including experience with VLOOKUP, PivotTables, and data analysis functions.Use Excel to track transportation metrics, analyze costs, and generate reports for management review. Proficient in creating dynamic PowerPoint presentations to communicate transportation plans and performance metrics to stakeholders.
    Ability to prepare clear and accurate financial reports and presentations for internal stakeholders, external investors, or regulatory authorities. Experience in financial accounting standards (e.g., GAAP, IFRS) and financial reporting software systems.Proficient in analyzing financial statements, including balance sheets, income statements, and cash flow statements. Ability to calculate and interpret key financial ratios and metrics such as profitability ratios (e.g., gross margin, net profit margin), liquidity ratios (e.g., current ratio, quick ratio), leverage ratios (e.g.,

debt-to-equity ratio, interest coverage ratio), and efficiency ratios (e.g., inventory turnover, accounts receivable turnover).
Led the implementation of a cloud-based collaboration platform for the transportation team, improving communication and coordination between drivers and dispatchers.

Timeline

Customer Service Representative

The Brick
03.2024 - Current

Crew Member

Tim Hortons
04.2023 - 12.2023

Team Lead(Stow and Recieve)

Amazon Fulfillment Centre
09.2022 - 03.2023

Supply Chain Coordinator

Progistix Solutions
05.2022 - 08.2022

Transportation Supervisor

Progistix Solutions
08.2021 - Current

Supply Chain Management, Logistics -

Northern College

Bachelors Of Science -

Guru Nanak Dev University

Similar Profiles

CREATE PROFILE
Manpreet Kaur