Manpreet Jhutty
Vancouver,BC
Summary
Dynamic professional with a proven track record at Tal Ghag Mortgage Group, adept in safeguarding data confidentiality and enhancing customer satisfaction through exceptional administrative support. Skilled in multitasking / Mulit lingual and leveraging excellent verbal communication, I excel in team collaboration and efficient problem resolution. My background also includes impactful patient care at Vancouver Coastal Health Authority, showcasing my ability to learn quickly and adapt to diverse environments.
Overview
10
10
years of professional experience
Work History
Assistant
Tal Ghag Mortgage Group
04.2021 - Current
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries professionally.
- Reduced response time to inquiries, establishing structured system for tracking and managing emails.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Fostered positive client relationships by regularly updating them on progress and addressing concerns promptly if any.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Answered and managed incoming and outgoing calls while recording accurate messages for Mortgage Broker..
Registered Nurse
Vancouver Coastal Health Authority
09.2018 - 03.2024
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Teller
Vancity Credit Union
05.2014 - 08.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Mortgage Broker
University of British Columbia
12.2024
Bachelor of Science - Nursing
University of The Fraser Valley
Chilliwack, BC05.2018
Skills
- Fast Learner
- Multitasking
- Excellent verbal and written communication skills
- Multi lingual (Punjabi, Hindi)
- Team Collaboration
- File and Record Keeping
- Administrative duties
- Document Preparation
- Data Confidentiality
Languages
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Assistant
Tal Ghag Mortgage Group
04.2021 - Current
Registered Nurse
Vancouver Coastal Health Authority
09.2018 - 03.2024
Teller
Vancity Credit Union
05.2014 - 08.2016
Mortgage Broker
University of British Columbia
Bachelor of Science - Nursing
University of The Fraser Valley
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