Manpreet Heer
Brampton,Ontario
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of security programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Trade Secrets
Vaughan, Ontario
05.2023 - Current
- Greet and assist visitors, ensuring a positive first impression of the company
- Manage a multi-line phone system, directing calls to the appropriate departments and individuals
- Handle incoming and outgoing mail and packages, distributing them to the relevant personnel
- Maintain and update office records, including contact lists and visitor logs
- Respond to inquiries from clients, employees, and external vendors in a prompt and professional manner
- Collaborate with colleagues to ensure seamless communication and office operations.
Medical Office Assistant (Training)
Cherrycrest Medical Centre
Brampton, ON
03.2024 - 04.2024
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Customer Service Associate
David's bridal
Toronto, ON
10.2022 - 04.2023
- Exceeded expectations when assisting customers
- Processed refunds and exchanges in alignment with store policies
- Assisted with receiving, product pricing and stock replenishment
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments
- Answered incoming telephone calls and provided information regarding store hours, location and policies
- Completed sales payments, refunds and exchanges and issued store credit
- Responded to pre-sales inquiries, returns and routine order processing support
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Facilitated clear communication between distribution centers, carrier companies and customers to expertly resolve inquiries
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Trained new associates on store programs and policies.
Customer Service Representative
Yusen Logistics
06.2022 - 10.2022
- Coordinated/ distributed jobs for the truckdrivers
- Complete customer service calls/ emails regarding client services
- Organized accounts payable and receivables
- Completed data entry by completing daily reports
- Worked with Microsoft tools
- Sent emailed out to clients
- Created Bill of ladings per delivery
- Created invoices for clients
- Analysed Inventory Reports
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Coordinated with shipping department to meet customer-specific requirements.
Security Guard
GardaWorld Security Services
06.2021 - 07.2022
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Approach incidents in a calm and professional manner
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Customer Return representative
Amazon Fulfilment Center
03.2021 - 04.2021
- Scan different modules and placing them in appropriate department
- Proficient with Microsoft tools such as Windows, Excel, Powerpoint and Outlook
- Escalated issues to supervisor when necessary
- Completed daily data entry reports
- Manage different modules simultaneously, inventory control and complete daily targets in timely manner.
Supermarche PA
Laval
Quebec
12.2020 - 02.2021
- Managed the daily operations, including cash management and customer service
- Completed daily data entry reports
- Provided support to staff by performing routine clerical tasks such as copying documents, mailing items, etc
- Always maintained a professional appearance and demeanour in accordance with store policies and procedures
- Assisted customers with transactions that require multiple steps or processes
- Proficient with Microsoft tools such as Windows, Excel, PowerPoint and Outlook
- Performed other duties as assigned by Manager or Assistant Manager and followed all company policies & procedures regarding safety & security of assets and information processing systems.
Education
Diploma - Medical Office Assistant
01.2024
Bachelor of Technology - Electronics& communication engineering
01.2015
Diploma - Computer Applications
01.2012
Diploma - Electronics and communication engineering
01.2011
Skills
- Consulting
- Complaint documentation
- Data entry
- Conflict resolution
- Leadership
- First Aid And Cpr Certified
- Emergency Response
- Safety And Security Enforcement
- Effective Communication Abilities
Languages
- English
- Hindi
- Punjabi
Languages
English
Professional
Timeline
Medical Office Assistant (Training)
Cherrycrest Medical Centre
03.2024 - 04.2024
Customer Service Representative
Trade Secrets
05.2023 - Current
Customer Service Associate
David's bridal
10.2022 - 04.2023
Customer Service Representative
Yusen Logistics
06.2022 - 10.2022
Security Guard
GardaWorld Security Services
06.2021 - 07.2022
Customer Return representative
Amazon Fulfilment Center
03.2021 - 04.2021
Supermarche PA
Laval
12.2020 - 02.2021
Diploma - Medical Office Assistant
Bachelor of Technology - Electronics& communication engineering
Diploma - Computer Applications
Diploma - Electronics and communication engineering
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