Manpreet Gill

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Elevated overall store appearance standards through periodic assessment of fixture placement, signage accuracy, and visual presentation adherence.
• Maintained a visually appealing store environment through regular cleaning, organizing, and merchandising tasks.
• Supported team members in resolving conflicts, fostering a positive work atmosphere conducive to employee success.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Implemented innovative teaching strategies, resulting in consistently positive feedback from trainees and supervisors.
• Conducted regular assessments of trainees'' progress, providing constructive feedback for continuous improvement.
• Increased overall operational knowledge by hosting informative guest speakers from different departments within the organization during instruction sessions.
• Mentored new line instructors, guiding them through the onboarding process and sharing valuable insights for success.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Responsible for delivering exceptional guest experiences, preparing and serving food and beverages, and maintaining a clean and welcoming environment. Team Members play a key role in upholding the brand’s values and ensuring customer satisfaction.