Manpreet Garcha
Edmonton,Canada
Summary
I am an individual seeking a full-time or Part-time position with a growth-oriented motive to efficiently utilize the capacity to enhance Organizational growth. Experienced with patient record management and coordination of unit activities. Utilizes strong communication and organizational skills to support healthcare teams. Knowledge of adapting to dynamic environments and ensuring operational efficiency.
Currently working as a healthcare professional excel in collaborative and results-driven environments. Known for maintaining accurate patient records and coordinating unit activities efficiently. Proven ability to adapt to changing needs and work seamlessly with team members. Reliable and detail-focused with strong organizational and communication skills.
Professional with strong experience in healthcare administration, prepared for the given role. Skilled in-patient record management, appointment scheduling, and medical terminology. Team collaboration and achieving results are key strengths, with strong ability to adapt to changing needs. Trusted for reliable support and efficiency in highly fast-paced environments. I have gained a wealth of enlisted skills and experience-based knowledge from my academic and employment experiences.
These have enabled me to engrave my personality with such skills:
- Optimistic, hard worker, graceful behavior with everyone, independent & fast learner
- Instill positive attitude in peers, excellent team player, Agile multi tasked
- Self-motivated, time management and a fast learner, committed to delivering quality customer service
- Bilingual- English, Hindi and Punjabi (both verbal and written)
- Problem Solving, Adaptability and being efficient and effective.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Unit Clerk
Fraser Health
07.2023 - Current
- Patient Records Management: Maintained accurate and confidential patient records, ensuring proper organization and accessibility.
- Communication Coordination: Facilitated communication between healthcare professionals, patients, and their families, ensuring efficient and timely flow of information.
- Appointment Scheduling: Coordinated patient appointments, surgeries, and consultations, optimizing the utilization of healthcare resources.
- Medical Transcription: Transcribed and maintained medical documentation, including physician orders and patient histories, with a high level of accuracy.
- Administrative Support: Provided administrative assistance to nursing staff, including data entry, filing, and other clerical tasks to enhance operational efficiency.
- Billing and Insurance Verification: Assisted in billing processes and insurance verification, ensuring accuracy and compliance with healthcare regulations.
- Patient Interaction: Interacted with patients and their families, providing necessary information and offering support in a compassionate and professional manner.
- Healthcare Facility Liaison: Collaborated with various departments within the healthcare facility to coordinate patient care and optimize workflow.
- Inventory Management: Managed and maintained inventory of medical and office supplies, ensuring adequate stock levels and cost-effective procurement.
- Adherence to Regulations: Ensured compliance with healthcare policies, procedures, and regulations, contributing to a safe and effective healthcare environment.
- Optimized unit workflow by effectively scheduling appointments and organizing staff meetings.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
Client Care Specialist
Nurse Next Door Home Care Services
11.2021 - Current
- Deliver exceptional customer service in every interaction with Clients, Caregivers, and Franchise teams to exceed customer service standards while surpassing call hold times.
- Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way process, and establish communication channels to promote efficiency and drive accurate data for business insights.
- Deliver on a Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time.
- Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required.
- Respond to Caregiver questions regarding schedules and visit offers.
- Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system.
- Resolve Franchise Partner issues with One Best Way and operational excellence in mind.
- Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team.
- Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
Scheduling Manager
NATT Trucking Ltd.
02.2020 - 12.2024
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed client appointments via telephone to inform of appropriate preparations needed.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Managed budgetary constraints effectively while maintaining optimal staffing levels, contributing to positive financial results.
- Created weekly and monthly reports and presentations.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Education
AEC / DEP - Skilled Trade Certificate - Certificate in Healthcare Administration
Sprott Shaw College
Vancouver, BC03-2021
College certificate - Public Administration
Sprott Shaw College
10.2022
Diploma - Computer Science
C.V Raman University
Bhilai, Chhattisgarh06.2017
High School Diploma - Accounting, Business, Administrative, Economics And Math
Krishna Public School
Bhilai, Chhattisgarh05.2015
Skills
- Product and service quality (3 years)
- Healthcare software proficiency
- Management/Leadership skills
- Healthcare Proficiency and adaptability (4 years)
- Electronic medical records (4 years)
- Front desk service (5 years)
- Customer service, Respectfulness, Problem Solving
- Medical terminology (4 years)
- Efficient Typing Speed-Certified (4 years)- 50 to 60 wpm
- Effective Communication Skills (7 years)
- Front Desk skills (5 years)
- Organizational and administrative skills (5 years)
- Ability to work with POS, handle cash, and knowledge of TallyERP9 (5 years)
- Supervising, timekeeping and payroll (5 years)
- Office management
- CPR certified
- Medical records verification
- Time management abilities
- Food and safety (1 year)
- Employee scheduling
- Medical office management
- Productivity and Profitability (5 years)
- Clerical experience (5 years)
- Filling, reporting (4 years)
- Ability to work with different programs like: Windows, Ms Word, Ms PowerPoint, Ms Excel, Ms Outlook (7 years)
- Multiple language: English, Hindi, and Punjabi
- Administrative Experience (5 years)
- Working on Multiple Monitors, Faxing, Emailing, Scanning, Photocopying Teamwork Skills: (5 years)
- Teamwork and collaboration
- Exceptional Customer service
- Critical thinking
- Detail-oriented
- Clinical documentation
Certification
- Workplace Hazardous Materials Information System September 2021 to Present
- Standard First Aid and CPR August 2021 to August 2023
- Medical Administration March 2021 to November 2021
Languages
English - Fluent
Punjabi - Fluent
Hindi - Fluent
Timeline
Nursing Unit Clerk
Fraser Health
07.2023 - Current
Client Care Specialist
Nurse Next Door Home Care Services
11.2021 - Current
Scheduling Manager
NATT Trucking Ltd.
02.2020 - 12.2024
College certificate - Public Administration
Sprott Shaw College
AEC / DEP - Skilled Trade Certificate - Certificate in Healthcare Administration
Sprott Shaw College
Diploma - Computer Science
C.V Raman University
High School Diploma - Accounting, Business, Administrative, Economics And Math
Krishna Public School
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