MANPREET DHILLON
INTAKE SPECIALIST AND MENTAL HEALTH AND SUBSTANCE USE WORKER
Chilliwack,BC
Summary
Dynamic and detail-oriented professional with extensive experience at the Elizabeth Society of Greater Vancouver. Proven expertise in data entry and compassionate communication, enhancing client satisfaction through effective intake processes. Recognized for maintaining compliance and accuracy while fostering positive relationships, ensuring a supportive environment for individuals in need.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake Specialist
ELIZABETH SOCIETY OF GREATER VANCOUVER
09.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
MENTAL HEALTH AND SUBSTANCE USE WORKER
ELIZABETH SOCIETY OF GREATER VANCOUVER
01.2023 - 09.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Residential Support Worker
ELIZABETH SOCIETY OF GREATER VANCOUVER
02.2022 - 12.2022
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
Personal Support Worker
CENTRE FOR HEALTH AND HEALING
03.2021 - 09.2021
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Trained and coordinated work of new support workers.
Personal Support Worker
EXCEL CARE NURSING
01.2019 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Room Attendant
Sheraton Hotel & Resorts
05.2018 - 12.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Associate of Applied Science - COMMUNITY MENTAL HEALTH NURSING
NIAGARA COLLEGE
Welland, ON05-2019
Associate of Science - Nursing Leadership And Management
SENECA COLLEGE
Markdale, ON01-2019
Bachelor of Nursing - Nursing
GURU NANAK COLLEGE OF NURSING
PUNJAB, INDIA 10-2016
GENERAL NURSING AND MIDWIFERY - NURSING
G.N.INSITUTE OF HEALTH SCIENCES AND RESERACH
PUNJAB, INDIA 07-2014
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Records maintenance
- Case management
- Conflict mediation
- Crisis intervention
- Client intake
- Empathic communication
- Multi-line phone systems
- Confidentiality
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
FIRST AID LEVEL C
FOOD SAFE
Interests
READING BOOKS
HIKING
DANCING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development
- Supervised staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekCareer advancementQuote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Timeline
Intake Specialist
ELIZABETH SOCIETY OF GREATER VANCOUVER
09.2024 - Current
MENTAL HEALTH AND SUBSTANCE USE WORKER
ELIZABETH SOCIETY OF GREATER VANCOUVER
01.2023 - 09.2024
Residential Support Worker
ELIZABETH SOCIETY OF GREATER VANCOUVER
02.2022 - 12.2022
Personal Support Worker
CENTRE FOR HEALTH AND HEALING
03.2021 - 09.2021
Personal Support Worker
EXCEL CARE NURSING
01.2019 - 09.2021
Room Attendant
Sheraton Hotel & Resorts
05.2018 - 12.2018
Associate of Applied Science - COMMUNITY MENTAL HEALTH NURSING
NIAGARA COLLEGE
Associate of Science - Nursing Leadership And Management
SENECA COLLEGE
Bachelor of Nursing - Nursing
GURU NANAK COLLEGE OF NURSING
GENERAL NURSING AND MIDWIFERY - NURSING
G.N.INSITUTE OF HEALTH SCIENCES AND RESERACH
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