Manpreet Dhillon
Burnaby,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Manager
Richberry Group
04.2021 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Personal Assistant
Richberry Group
07.2018 - 04.2021
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Guest Services Associate
Rosewood Luxury Hotel & Resorts Group
06.2011 - 07.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Education
Aircraft Gas Turbine Certificate -
British Columbia Institute of Technology
Richmond, BC06.2010
High School Diploma -
John Oliver Secondary School
Vancouver, BC06.2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Training
- Staff Management
- MS Office
- Client Relationships
Languages
English
Native or Bilingual
Punjabi
Professional Working
Timeline
Operations Manager
Richberry Group
04.2021 - 05.2024
Personal Assistant
Richberry Group
07.2018 - 04.2021
Guest Services Associate
Rosewood Luxury Hotel & Resorts Group
06.2011 - 07.2018
Aircraft Gas Turbine Certificate -
British Columbia Institute of Technology
High School Diploma -
John Oliver Secondary School
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