Dedicated mortgage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mortgage Consultant
Invis
09.2023 - Current
Mediated communication between borrowers, lenders, underwriters, and other stakeholders involved in the mortgage process to ensure timely completion of transactions.
Analyzed complex financial data to determine appropriate loan options for clients based on their unique circumstances.
Organized informational seminars on mortgages for both prospective buyers as well as real estate professionals which resulted in higher referral rates.
Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
Mobile Mortgage Specialist
Bank Of Montreal
08.2021 - 09.2023
Demonstrated skills and expertise in cultivating leads from a close knit circle of COIs
Built book of business by word of mouth referrals, doing market visits and open seminars
Collaborated with internal partners to not only drive sales but deliver on product advice right to client's door steps
Partnered with team to present at various external meets to provide information around products and advice
Specialized in providing needs based advise
Built expertise in providing financial solutions based on client's individual needs and thus being able to develop customer loyalty
Financial Solutions Manager
Prospera Credit Union
08.2019 - 07.2021
Delivering exceptional personable customer service considering individual cultural practices that impact their financial wellbeing
Proactive approach on having client financial centric conversations with assigned portfolio of clients
Provide financial planning and support to clients in order to help them achieve their financial goals
Assist clients in maintaining their current assets and portfolio in line with their financial plans
Provide support to new advisors and front-line representatives in developing meaningful understanding on client's financial needs
Provide coaching and feedback to new advisors and front-line representatives
Senior Financial Advisor
Conexus Credit Union
08.2017 - 07.2019
Using Emotional Intelligence in having impactful client conversations
Strongly believing in purpose of the company and using personal values when making decisions around client's financial wellbeing
Using variety of financial tools to formulate information for clients
Using data to help understand financial situation of the clients and then using such information to formulate plans in achieving their financial goals
Providing efficient, personable and knowledgeable service at each client interaction
Monitor financial market trends and identify any necessary changes
Researching marketplace and providing member information on new / existing products and services
Senior Financial Advisor
Scotiabank
09.2016 - 08.2017
Proactively establish, develop and maintain strong client relationships through contact and providing timely, value-added information advice and recommendations
Helping clients understand their financial circumstances to achieve their short to long term financial objectives
Effective management of portfolio to increase share of wallet
Using financial planning approach to develop and generate new customer base
Improving book of business through referral from existing clients and centres of influence
Financial Advisor - 5
Scotiabank
02.2015 - 08.2016
Contacting clients and setting up appointments within an office environment or business premises
Completing risk analysis
Researching marketplace and providing client information on new or existing products and services
Communicating with other colleagues across other various departments such as agents, solicitors and valuation experts
Staying up to date with financial products and governing policies
Implementing financial planning recommendations
Monitor financial market trends and identify any necessary updates
Financial Advisor - 4
Scotiabank
04.2014 - 01.2015
Assisting new clients setting up new accounts
Implementing various financial strategies
Investigating Initial needs of clients and recommending products
Using client maintenance model for frequent follow up with clients
Assistant Store Manager
Dollarama
01.2013 - 03.2014
Scheduling Employees
Recruiting new staff based on store requirements and providing equivalent training to new staff
Dealing with enquiries, resolving complaints and monitoring customer service
Helping smoother receipt of deliveries on a daily basis
Meeting on store's monthly targets and working within provided staff budgeting
Working with staff to update periodic changes to merchandising along aisles and walls
Work on a customer feedback model for constant changes in delivering exceptional customer experiences
Administration Specialist
Staples canada
05.2012 - 12.2012
Keeping track of daily and weekly paperwork
Keeping track of employee payroll and accounts
Maintaining records of customer payments and vendor accounts
Track daily, weekly and monthly sales and invoices
Act as manager and provide leadership support throughout the day
Provide managerial support and assist front staff with various product package changes
Sales Associate Specialist
Canadian Tire
10.2011 - 07.2012
Senior, Helping customers, analyze their needs and help them accordingly
Meet established objectives and creating plans to achieve them
Delivering excellent customer service
Handling all kinds of cash register duties
Merchandising
Store Supervisor
Canada's Wonderland
05.2011 - 10.2011
Responsible for team development, communication, sales, profit and cost control management
Managed store operations and administration including scheduling, reports and inventory
Responsible for customer service including order-taking and cash register operations
Responsible for following all health and safety procedures
Education
Diploma - Global Business Management: Finance
Humber Institute of Technology And Advanced Learning