MANPINDER KAUR
Surrey,Canada
Summary
Seeking for a job which allows me to pursue a new and challenging career to grow professionally as well as personally. Efficient and energetic customer service professional with 5+ years of experience in hospitality industry. Motivated to maintain customer satisfaction and to contribute to the success of the organization.
Overview
7
7
years of professional experience
Work History
Manager
Tim Horton's
St. John’s, N.L.
01.2020 - 07.2024
- Demonstrate and reinforce with employees that the customer is top priority and importance of projecting positive customer service behaviour
- Handles guest complaints and queries with professionalism and concern
- Complete daily and weekly labour reports
- Constantly evaluates where the store could improve
- Based on findings, focus to the area requiring improvement
- Working with the Assistant Manager, helps the Shift Supervisors to properly position staff to ensure fast and friendly service
- Enforces a zero tolerance policy on workplace harassment and discrimination
- Schedule employees to ensure optimal coverage at all times and fills in as required
Guest Service Representative
Homewood Suites by Hilton
Mississauga, Ontario
06.2019 - 12.2019
- Offered guests beverages and refreshments upon check-in.
- Resolved guest complaints in a professional manner.
- Answered incoming calls from guests seeking reservations or general information.
- Promoted loyalty programs to encourage repeat business.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Crew member
McDonald’s
Pemberton, B.C.
02.2019 - 11.2019
- Assist customers at the counter, taking orders and conducting accurate sales transactions in an efficient and timely manner
- Working in the kitchen area to prepare meals as well as keeping the workplace and guest service area neat and clean
Warehouse Worker
Tjx
Mississauga, Ontario
11.2017 - 01.2019
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Verified accuracy of incoming shipments against purchase orders.
- Assembled orders according to customer requests.
- Assisted in packaging and labeling of products for shipment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used scanners to track parcel information, condition or receipt.
Education
Hotel and Restaurant Management -
Cambrian College
Ontario, Canada01.2018
Intermediate - Arts
M.P.D. DAV Senior Secondary Public School
Haryana, India01.2015
Skills
- Strong verbal and written communication skills
- Attention to details
- Time management
- Honest and punctual
- Reliable and realistic
- Cross-functional team management
Certificates And Technical Skills
- Smart Serve License and Food Handler Certificate, Ontario
- Ontario Security Guard License
- MS Office (Word, Excel and PowerPoint)
- POS System (MICROS OPERA PMS and OnQ System)
References
Arthur Jackman
709-697-4731
Owner and operator of Tim Horton's restaurant.
Sonia Kakkar
416-568-5433
General Manager at Tim Horton's
Salem Ali
709-740-7055
Timeline
Manager
Tim Horton's
01.2020 - 07.2024
Guest Service Representative
Homewood Suites by Hilton
06.2019 - 12.2019
Crew member
McDonald’s
02.2019 - 11.2019
Warehouse Worker
Tjx
11.2017 - 01.2019
Hotel and Restaurant Management -
Cambrian College
Intermediate - Arts
M.P.D. DAV Senior Secondary Public School
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