Manp S
London,ON
Summary
Leverage strong technical knowledge and advanced computer skills with the ability to excel in a fast- paced work environment—with 2 years of academic and 3 months of IT experience, improving end-user productivity by problem- solving skills and informed decision-making.
Overview
1
1
Certification
Work History
IT Consultant
Blue Sky IT Strategies
06.2023 - Current
- Resolve authentication errors, remote printing and desktop issues, eliminated bottlenecks, website delist status and SharePoint synchronization, documentation of assets, scripting and integration through RMM agents.
- Installed computer hardware, operating systems and company software. Add and removals, delegating, license allocations and user account setups for over 200+ clients through Microsoft admin.
- Upgrade email filtering, Scripting(install, patch and upgrade) software, and web navigation filtered 95% of spam and phishing attempts allowing only trusted emails, and websites, 2FA authentication, and reduced mail flow issues by 30%.
- Debugged SNMP-related problems 100 of NAS system, operating Synology and Buffalo NAS web interface with SendinBlue's SMTP server for data backup and disaster recovery operations. Prepared onboarding policies and asset management RMM agents.
Education
Associate of Applied Science - Wireless Networking
Lambton College
Mississauga, ON08.2022
Skills
- Network protocols: RDP, SSH, RDG, domains, DNS records,SMTP, VPN
- Network Devices: Switches, Routers, servers, SAN
- Soft skills: Direct customer support, ITIL v4 framework
- Communications: Excellent English in written and verbal communication
- Organizational skills: Prioritization in Outlook calendar and
- Software: M365, Active Directory, Azure AD, shared drives and ticketing systems
Languages
English
Native or Bilingual
Certification
CompTIA Net+ | May 2023
DNS Record Types, Network Architectures
Dhcp scope exhaustion, IPv4 and v6 configuration
ISC2 CC | June 2023
July 2016 - August 2019
Cyber security certificate
Code of ethics , protect society and infrastructure, legal and regularity compliance
Timeline
IT Consultant
Blue Sky IT Strategies
06.2023 - Current
Associate of Applied Science - Wireless Networking
Lambton College
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