Manon Colette Goudreau
Greater City Of Sudbury,Ontario
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Manager
Chelmsford Dental Clinic
05.2000 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Ensure flawless execution of operational standards including compliance with established dental practice policies and procedures.
- Payroll of all employees and Associate
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Ability to handle difficult patients within dental office or over phone.
- Collections of accounts receivables patient and insurance.
- Maintained computer, upgrades and troubleshooting.
- Dealing with correspondence, complaints inquiries.
- Organize meetings and managing databases.
- Ensuring that health and safety policies are up-to-date.
- Knowledge of administrative software.
- Organizing interviews and hiring of new employees.
- Managed staff of 20 employees.
Administration Assistant
Dr.Witzu and Dr. Cardella
06.1990 - 05.2000
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Scheduled appointments.
- Take and process payments.
- Perform administrative tasks, answering telephone, take messages, contact patients filing, basic accounting and more.
Education
Medical Office Administrator - Administration De Bureau Médical
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.1990
Skills
- Customer Relations
- Business Administration
- Billing and Invoicing
- Biweekly Payroll Processing
- Accounts Payable and Receivable
- Report Preparation
- Organizational Skills
- Monthly Closings
- Administering Payroll
- Policy and Procedure Modification
Certification
CPR certification
WHMIS certification
Health and safety certification
Dentrix software
Abledent software
Language spoken and written: French/English
Timeline
Office Manager
Chelmsford Dental Clinic
05.2000 - Current
Administration Assistant
Dr.Witzu and Dr. Cardella
06.1990 - 05.2000
Medical Office Administrator - Administration De Bureau Médical
Cambrian College of Applied Arts And Technology
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