MANON LEVESQUE
MISSISSAUGA,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Master Builders Canada Inc
08.2011 - Current
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Increased efficiency and team productivity by promoting operational best practices.
- Recorded product or service failure complaints and notified appropriate departments.
Customer Service Representative
Canada Dry Mott's Canada
08.2010 - 08.2011
- Communicated with management when customer issues escalated and worked to find resolutions.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Processed orders, credits and tracked returns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Senior Customer Service Representative
CIBA Specialty Chemicals
06.2000 - 07.2010
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
Bachelor of Science - Chemistry
Laurentian University
04.1993
Associate of Science -
Collège De L'Abitibi-Temiscamingue
Rouyn-Noranda, QC1985
Skills
- Customer Relations
- Customer Service and Assistance
- Problem Resolution
- E-Commerce Strategy
- Calm and Professional Under Pressure
- Effective Written and Verbal Communication
- Order Fulfillment
- Shipping and Receiving Understanding
Timeline
Customer Service Specialist
Master Builders Canada Inc
08.2011 - Current
Customer Service Representative
Canada Dry Mott's Canada
08.2010 - 08.2011
Senior Customer Service Representative
CIBA Specialty Chemicals
06.2000 - 07.2010
Bachelor of Science - Chemistry
Laurentian University
Associate of Science -
Collège De L'Abitibi-Temiscamingue
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