Manon Gravelle

Calgary,Canada

Summary

Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency. Equipped with strong problem-solving abilities,willingness to learn, and excellent bilingual communication skills. Poised to contribute to team success and achieve positive results.

Education

High School Diploma -

Ecole Secondaire Mont-Bleu

Gatineau, QC

Skills

Demonstrates meticulous attention to detail
Exhibits strong organizational skills
Possesses analytical capabilities
Manages time effectively

Capable of multitasking
Functions as an independent worker
Adept at problem-solving
Upholds confidentiality

Work History

Customer Correspondence Representative

Telus Communications

01.2016 - 01.2024

Conducted thorough investigations to effectively resolve billing discrepancies.
Managed an average of 40 daily communications via email and fax.
Oversaw handling of confidential documents to ensure accurate recordkeeping.
Facilitated cross-departmental teamwork to address intricate client concerns.
Designed comprehensive training materials to assist new hires in mastering operational tasks.

Transaction Specialist

Solium Capital

07.2013 - 05.2015

Maintained productivity while addressing around 60 inquiries each day.
Clarified complex plan policies for better participant understanding.
Safeguarded sensitive information by adhering to strict confidentiality protocols in all transactions.
Ensured accurate transaction processing in compliance with established standards.

Payment Solutions Representative

Shaw Direct

06.2007 - 10.2011

Executed efficient receivable processes with a focus on long-term client satisfaction.
Developed tailored payment solutions by interacting with customers in over 60 calls each day.
Achieved client satisfaction by facilitating lower account balances.
Maintained accurate client records by documenting payment arrangements.

Overview

years of professional experience