MANOJAN THAMBYAH
Etobicoke
Summary
Motivated Retail Management Professional with over 8 years of management experience. Achieved success through team leadership, onboarding, critical thinking, and conflict resolution, while coaching teams to deliver exceptional customer service. Focused on enhancing customer satisfaction by specializing in client relationship management, process optimization, and feedback analysis.
Overview
11
11
years of professional experience
Work History
Client Experience Leader
Harry Rosen
Mississauga
08.2024 - Current
- Facilitated team meetings to align on goals and ensure prioritization of initiatives.
- Coordinated inventory management processes for efficient operations.
- Coached and mentored team members to achieve professional development objectives.
- Assessed team performance against established goals and objectives.
- Held regular meetings with staff to review progress, address challenges, and implement solutions.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Multi Store Operations Leader
Harry Rosen
Mississauga
01.2023 - 07.2024
- Managed daily store operations and ensured excellent customer service.
- Supervised staff and conducted performance evaluations to foster team growth and effectiveness.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Trained new employees on company policies, procedures, and customer engagement techniques.
- Developed staff schedules to maximize coverage during peak hours and meet customer demand.
- Implemented new processes and procedures to streamline operations and enhance service delivery.
- Recruited, trained and evaluated new staff members according to company guidelines.
- Performed monthly reviews of P&L statements for each location in order to identify areas where improvements can be made.
Operations Leader
Best Buy
Etobicoke
11.2020 - 12.2022
- Collaborated with Store Manager to boost team performance through effective KPI utilization.
- Managed and coached a team of 25 to implement policies and procedures, provided immediate feedback and direction, and monitored overall day-to-day performance of staff.
- Scheduled team to align with store budgets and achieve daily/weekly/monthly targets.
- Cultivated business acumen within the team to drive success in store operations.
- Established strong connections with clients to ensure high satisfaction.
- Delivered a great customer experience through consistently improving department customer index metrics.
- Led the team through various operating models during Covid-19 while still maintaining company values and standards.
Senior Sales Leader
Best Buy
Etobicoke
02.2015 - 11.2020
- Directly worked with the manager in providing work direction, provided feedback to the Manager for employee performance reviews, clarified company policies and procedures.
- Assisted in developing pricing strategies that optimize profits while maintaining customer loyalty.
- Monitored customer promoter score for the department, facilitating improved employee-client relationships.
- Responded to customer concerns and feedback to improve customer experience.
- Resolved conflicts promptly to enhance customer satisfaction within the store.
- Directly worked with the manager in providing work direction, provides feedback to the Manager for employee performance reviews, clarifies company policies and procedures.
Education
Marketing & Sales -
Sheridan College
Mississauga, ONSkills
- Customer relationship management
- Client onboarding
- CRM management
- Data analysis
- Performance evaluation
- Team leadership
- Staff development
- Conflict resolution
- Effective communication
Timeline
Client Experience Leader
Harry Rosen
08.2024 - Current
Multi Store Operations Leader
Harry Rosen
01.2023 - 07.2024
Operations Leader
Best Buy
11.2020 - 12.2022
Senior Sales Leader
Best Buy
02.2015 - 11.2020
Marketing & Sales -
Sheridan College