Manoj Kumar Agree
Winnipeg,MB
Summary
Progressive organisation that will give me an opportunity to implement and enhance my skill & knowledge and use it to the best for the growth & enhancement of the organisation.
Overview
10
10
years of professional experience
Work History
Industrial Training
THE OBEROI CECIL, SHIMLA
- I have done my industrial training of six months from THE OBEROI CECIL, SHIMLA.
FOOD & BEVERAGE SUPERVISOR
ALSHAYA company
08.2016
- As a pre-opening management team member, to give training to the bar staff.
- Set and monitor service standards for staff.
- Safety, sanitation and food handling procedures.
- Train staff about the computer application and MS operating system.
- Delegate duties and tasks to staff to meet objectives and maximise resources.
- Oversee the preparation and presentation of beverages to meet set standards.
- Train staff to resolve guests complaints promptly.
- Attend daily managers meeting.
FOOD & BEVERAGE Associate (Bartender)
THE LEELA PALACE HOTEL, NEW DELHI
12.2015
- Plan and implement system to maximise sales and revenue.
- Maintain regular communication with staff and management through meetings and discussions.
- Generate and present financial reports.
- Organise promotional activities.
- Set, Monitor and control budget for the monthly and annual bases.
- Make certain all deliveries and checked in correctly and documentation is correct.
- Check stock is correctly rotated and stored to reduce wastage.
- Plan and promote bar events and incentives to drive sale.
- Follow all products control measures including inventory management and loss prevention measures.
- Ensure all revenues, cash, credit or check are properly deposited and accounted.
- Resolve any equipment and bar maintenance issue.
- Maintain safe working conditions as required by state government regulations.
- Ensure adherence to all state and local liquor regulations.
- Develops effective working relationship with vendors and distributors.
FOOD & BEVERAGE ASSOCIATE (Bartender)
JW MARRIOTT AIROCITY, NEW DELHI
03.2014
- Set objectives and target for beverage unit.
- Determine staff needs and help in recruit staff.
- Performance manage staff.
- Delegate duties and task to staff to meet objectives and maximise resources.
- Communicate company policy, standards and procedures to staff.
- Ensure staff operate within company policies.
- Resolve guest complaints promptly.
- Monitor cleanliness and hygiene of bar area.
- Promote and practice compliance with fire, health, safety and hygiene standards and regulations.
- Monitor and order supplies.
Restaurant Manager
THE CHILLI CHUTNEY STREET KITCHEN
12.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Assistant RESTAURANT MANAGER
ALSHAYA group
01.2017 - 12.2022
- To meet, assist & entertain guest in order to build a reputation and good will besides handling complaints.
- Assist outlet manager in making departmental duty rosters.
- Coordinating weekly training for all the staff to ensure maximum efficiency.
- Ensuring coordination among all the operating departments.
- Maintain records for daily wastage, consumption.
- Responsible for monthly inventory.
- Ensure that all the items in good condition and serve to the guest as per all the SOP’s.
- Help to recruiting team for finding a knowledgeable service staff.
- Checking all the tools, weather they are in good condition.
- Co-ordinate with the maintenance and repair department.
- Co-ordinate with the purchase department for ordering items as per standards.
- Taking care of monthly inventory registers.
- Keeping the list of operational equipment’s like crockery, cutlery, Glassware for the operation, keeping in mind the probable equipment would be required for the operation and maintenance of PAR STOCK for future use.
- Preparing the opening and closing checklist of BAR.
- Launched new ideas which resulted in increased revenue and growth by 76%.
- Consistently exceeded sales goals by providing superior guest service and quality drinks.
- Addressed complaints and resolved the problems with both staff and guests.
- Furthered development and refined skills in mixology and increase food and beverage knowledge by research and hands on training.
- Ensure that bar environment is safe as per the required health standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Bachelor degree - Hotel Management (BHM)
Kukreja institute of hotel management
01.2014
Graduation (B.Com) - undefined
L.S.M PG college
01.2011
Class 12th - undefined
Mahershi vidya mandir
01.2008
Class 10th - undefined
Kendriya vidyalaya
01.2006
Skills
- Working knowledge of flaring, making cocktails and mock-tails
- Working knowledge of Touch System & Micros
- Experience in the management of a bar or a beverage service operation
- Knowledge of basic accounting procedures
- Knowledge of cost control procedures
- Complete working knowledge of alcoholic and non-alcoholic beverages
- Staff training
- Coaching and mentoring
- Computer skills
- New employee training
- Performance monitoring
- Talent management
Hobbies and Interests
Listening to music, playing soccer, flaring
Disclaimer
I hereby declare that all above furnished details are true, correct and best of my knowledge and belief.
STRENGTH
Possess the required initiative, enthusiasm, drive skill and ability to achieve the desired target, keep interest in gaining knowledge and aptitude for learning.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Restaurant Manager
THE CHILLI CHUTNEY STREET KITCHEN
12.2022 - Current
Assistant RESTAURANT MANAGER
ALSHAYA group
01.2017 - 12.2022
FOOD & BEVERAGE SUPERVISOR
ALSHAYA company
08.2016
FOOD & BEVERAGE Associate (Bartender)
THE LEELA PALACE HOTEL, NEW DELHI
12.2015
FOOD & BEVERAGE ASSOCIATE (Bartender)
JW MARRIOTT AIROCITY, NEW DELHI
03.2014
Industrial Training
THE OBEROI CECIL, SHIMLA
Graduation (B.Com) - undefined
L.S.M PG college
Class 12th - undefined
Mahershi vidya mandir
Class 10th - undefined
Kendriya vidyalaya
Bachelor degree - Hotel Management (BHM)
Kukreja institute of hotel management
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