Manoj Kumar
Calgary,AB
Summary
Proactive Restaurant Manager with extensive experience in managing daily operations, staff supervision, and customer engagement. Expert in optimizing labor costs, inventory control, and ensuring compliance with health regulations. Bringing strong leadership and a track record of improving service quality and increasing revenue.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Northland Properties Corporation, (Denny's)
11.2017 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food Courier
SkipTheDishes Restaurant Services
01.2017 - 03.2024
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Successfully delivered over 2300 orders from restaurant partners.
Food and Beverage Server
Northland Properties Corporation (Denny's Restrnt)
05.2010 - 10.2017
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Captain
The Royal Ascot Hotel (5 Star)
07.2009 - 04.2010
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Set tables for basic and specialized services based on reservations.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Delivered outstanding dining experiences for patrons.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Bartender
Royal Ascot Hotel (5 Star)
06.2007 - 05.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
Restaurant Captain
Carlton Tower Hotel
04.2005 - 03.2007
- Prepared salads and desserts in tableside service.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Maintained cleanliness of overall dining room.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Delivered outstanding dining experiences for patrons.
Education
3 Years Diploma in Hotel Management, Full Time - Catering/Hospitality Management
JP Institute of Hotel Management And Catering Tech
India03.2003
Senior Secondary High School - Physics, Chemistry And Maths
Government Intercollege
India03.2000
High School Diploma -
GovernmentI Intercollege
India03.1997
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Making new friends, Cooking, Watching Documentaries, Volunteering, Reading, watching Moviese
Timeline
Restaurant Manager
Northland Properties Corporation, (Denny's)
11.2017 - 08.2024
Food Courier
SkipTheDishes Restaurant Services
01.2017 - 03.2024
Food and Beverage Server
Northland Properties Corporation (Denny's Restrnt)
05.2010 - 10.2017
Restaurant Captain
The Royal Ascot Hotel (5 Star)
07.2009 - 04.2010
Bartender
Royal Ascot Hotel (5 Star)
06.2007 - 05.2009
Restaurant Captain
Carlton Tower Hotel
04.2005 - 03.2007
3 Years Diploma in Hotel Management, Full Time - Catering/Hospitality Management
JP Institute of Hotel Management And Catering Tech
Senior Secondary High School - Physics, Chemistry And Maths
Government Intercollege
High School Diploma -
GovernmentI Intercollege
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