Manoj Kumar
Toronto,Canada
Summary
Diligent software engineer with 2 years of experience in Technical Support and software development. Eager to create robust solutions to address current needs and enable growth. Strong problem-solving skills, able to troubleshoot and resolve a wide range of software and hardware issues. Excellent customer service and communication skills, able to explain technical concepts in a clear and concise manner. Proven ability to work in a fast-paced environment and meet tight deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freelance
01.2024 - Current
- Performing website detection using nginx shell scripts
- Configure blocker within required distro and Windows system
- Blacklisting Ip within Anti DDoS system
- Remodeling crontab jobs
- Mapping NgnixConfiguration to blackout fake IP address
- Anti-DDOS Filter and Rate Limiting of Aggressive Bots.
Jarvis
02.2024
- Worked in a development environment that followed the Agile/Scrum methodology and developed the product while adhering to the Agile framework guidelines
- Consulted with the development team and worked together to provide our clients with product inquiries and troubleshooting issues
- Implemented a new ticketing system that improved response time to customer inquiries and reduced average resolution time.
Tecsys (Supply Chain Technology): Technical support
09.2022 - 01.2023
- Code Enhancements on the centralized Order system
- Implemented Q/A Acceptance and Test cases
- Dealt with Internal and External API testing and configuration
- Performed weekly sprint tasks in the ongoing ticketing system.
Technical Support (StaffMax): Part-time
05.2022 - 09.2022
- Supported customers with basic technical support for current and past software releases
- Assisted clients with general support for network connections, and external software
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
- Collaborated with internal teams to resolve customer issues and ensure satisfaction.
Red Blink Private Limited: Web Support
09.2019 - 10.2020
- Escalated support desk tickets to Levels 1 and 2 in the most crucial circumstances and after considerable time had been spent on a single ticket
- Utilized Java coding skills and experience with Spring Boot to design and develop applications
- Set up developer and integration environments for the development of the web which includes Apache, MySQL, React, Typescript, and Laravel
- Investigated and resolved application issues for web-based programs that provide end-user support
- Worked on developing a live scanner to detect site vulnerabilities or loopholes (Code malfunctions).
URBAN GROUP: Customer Support Representative
10.2019 - 09.2020
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Making sales or recommendations for products or services that suit client needs better
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Create and maintain a record of daily problems and remedial actions taken, using a call-center database
- Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate.
Education
Postgraduate-Certificate - Information Technology Solutions
Humber College
05.2022
Bachelor of Science - Computer And Information Systems
Chandigarh Group of College
India08.2019
Skills
- Windows Server
- Linux
- Ubuntu
- Zendesk
- Azure cloud
- Oracle DB
- MongoDB
- Tableau
- Jira
- Jira Confluence
- Agiloft
- Visual Studio Code
- Android Studio
- SQL Server Management Studio
- Postman
- LAN configuration
Certification
- CompTIAA+ - 04/01/2024
- Microsoft Certified Systems Administrator: Data Engineering with Azure - 11/01/2022
- Google Technical Support - 07/22/2022
Relevant Competencies
- Developed an intermediate understanding of relational database concepts and how to interact with databases using SQL and PL-SQL
- Worked on enhancing our backend APIs
- Experienced in the operation and troubleshooting of multiple operating systems working on AWS and Azure
- Technical skillset to design code and functionality
- Experience working in UNIX-based shell scripting
- Developed core skillset for MERN Stack development
- Experience working on Android development projects
- Worked as a team lead on multiple projects
- Hands-on experience working on Azure and AWS integration
Timeline
Jarvis
02.2024
Freelance
01.2024 - Current
Tecsys (Supply Chain Technology): Technical support
09.2022 - 01.2023
Technical Support (StaffMax): Part-time
05.2022 - 09.2022
URBAN GROUP: Customer Support Representative
10.2019 - 09.2020
Red Blink Private Limited: Web Support
09.2019 - 10.2020
Postgraduate-Certificate - Information Technology Solutions
Humber College
Bachelor of Science - Computer And Information Systems
Chandigarh Group of College