MANOJ
Edmonton,AB
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
LAKSMI CO.LTD( JAPAN)
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Customer Service Manager
PARADISE TOURS CO.LTD (TOKYO / JAPAN)
10.2004 - 12.2022
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Verified and finalized arrangements to deliver smooth and efficient travel for employees
- Arranged hotel accommodations, cars or drivers and all related documentation
- Complied with company standards while preparing internal, informal and official documentation
Education
Bachelor of Arts - HOTEL MANAGEMENT & CATERING
INDIAN EDUCATION CENTRE I.E.C
HP SOLAN03.2022
Associate of Arts - CERTIFICATE COURSE IN TOURS & TRAVEL MANAGEMENT
BHARTIYA VIDYA BHAVAN
NEW DELHI,INDIA01.2003
High School Diploma -
CENTRAL BOARD OF SECONDARY EDUCATION (C.B.S.E)
DELHI,INDIA05.2001
Skills
- Analytical Problem Solver
- Recruiting and Hiring
- Sales Strategy Development
- Customer Order Management
- Speaking Japanese / English / Hindi
PERSONAL DETAILS
Nationality : Indian
Timeline
Customer Service Representative
LAKSMI CO.LTD( JAPAN)
01.2023 - Current
Customer Service Manager
PARADISE TOURS CO.LTD (TOKYO / JAPAN)
10.2004 - 12.2022
Bachelor of Arts - HOTEL MANAGEMENT & CATERING
INDIAN EDUCATION CENTRE I.E.C
Associate of Arts - CERTIFICATE COURSE IN TOURS & TRAVEL MANAGEMENT
BHARTIYA VIDYA BHAVAN
High School Diploma -
CENTRAL BOARD OF SECONDARY EDUCATION (C.B.S.E)
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