Manny Ochan
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
07.2021 - 07.2023
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
Beauty Advisor
Sephora
10.2018 - 08.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Custodian
Titan
08.2014 - 11.2018
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
Bachelor of Arts - Human Rights/ Criminal Justice
University of Winnipeg
Winnipeg, MB02.2025
High School Diploma -
Tech-Vocational High
Winnipeg, MB06.2015
Skills
- Banking
- Customer Service
- Cosmetology
- Cleaning and sanitizing
- Attention to Detail
- Team Collaboration
Hobbies
- My hobbies include swimming, cooking and occasionally volunteering at Siloam Mission.
- My certifications include CPR, Mental Health First Aid and Applied Suicide Intervention Skills Training. All of these Certifications were obtained Between November 2019 to February 2020.
Timeline
Banking Advisor
RBC Royal Bank
07.2021 - 07.2023
Beauty Advisor
Sephora
10.2018 - 08.2021
Custodian
Titan
08.2014 - 11.2018
Bachelor of Arts - Human Rights/ Criminal Justice
University of Winnipeg
High School Diploma -
Tech-Vocational High