Manny K
Surrey
Summary
Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Innovatehire
Surrey
09.2025 - Current
- Managed scheduling and resource allocation for team projects and initiatives.
- Developed and maintained process documentation for operational procedures.
- Conducted regular assessments of operational performance for continuous improvement.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained client relationships and conducted follow-ups and meetings
- Maintained accurate records of all operational activities.
- Evaluated and improved existing operational systems and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Supported customer acquisition, and service coordination
- Assisted with training and guiding staff
- Ensured customer satisfaction and repeat business
- Coordinated daily operations to streamline workflow and improve efficiency.
Sales Supervisor / Team Lead - Telecommunications (D2D)
Rogers Communications
Richmond
05.2025 - 09.2025
- Supervised and trained door-to-door telecommunications sales representatives
- Coached team members on sales techniques, compliance, and customer communication
- Set daily and weekly sales targets and monitored individual performance
- Assisted new hires with onboarding and field training
- Resolved customer concerns and escalations professionally
- Reported sales activity and performance metrics to management
E-Commerce Associate
Walmart
Burnaby
05.2023 - 06.2025
- Assisted customers with inquiries, complaints, and online order fulfillment
- Processed transactions and resolved order issues efficiently
- Maintained accurate records of inventory and customer interactions
- Recognized for strong customer service in a high-volume environment
Education
Associate of Arts - Communication and Media Studies
Lasalle College
VancouverHIGH SCHOOL -
GND Public School
Ramnagar, KashipurSkills
- Process documentation
- Client relationship management
- Data management
- Scheduling and daily operations support
- Performance tracking and target management
- Strong communication and reporting
- Time management
- Communication skills
- Customer invoicing
Certification
- Leadership Award
Timeline
Operations Coordinator
Innovatehire
09.2025 - Current
Sales Supervisor / Team Lead - Telecommunications (D2D)
Rogers Communications
05.2025 - 09.2025
E-Commerce Associate
Walmart
05.2023 - 06.2025
Associate of Arts - Communication and Media Studies
Lasalle College
HIGH SCHOOL -
GND Public School