Manny Balh
Surrey,BC
Summary
Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Clerk
Providence Health
06.2019 - Current
- Greeted and interacted with patients by phone, email, or in-person to provide information, answer questions and assist with appointment scheduling.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Maintained filing system and organized patient documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Office Assistant
All Care Medical Centre
08.2011 - 06.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Cashier
Walmart
11.2011 - 06.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues in accordance with company policy.
Seasonal Student Hire
Canada Revenue Agency
03.2009 - 05.2009
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Utilized sorting systems to sort items fast and accurately.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
Education
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC06.2010
Skills
- Administrative Support
- Problem-Solving
- Data Entry
- Customer Documentation Review
- Payment Processing
- Detail Oriented
- Invoice Preparation
- Customer Service
- Phone and Email Etiquette
- Computer Skills
- Insurance Verification
- Records Management
- Workload Management
- Insurance Billing Procedures
- Patient Screening/Processing Referrals
- Transcription of Medical Notes
- Medical Terminology
- Electronic Charting
- Appointment Coordination
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Clerk
Providence Health
06.2019 - Current
Cashier
Walmart
11.2011 - 06.2012
Medical Office Assistant
All Care Medical Centre
08.2011 - 06.2019
Seasonal Student Hire
Canada Revenue Agency
03.2009 - 05.2009
High School Diploma -
Queen Elizabeth Secondary
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