Mannat Sidhu
Toronto,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Uline
12.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed approximately 60 incoming calls, emails and faxes per day.
Cashier
Tim Hortons
09.2023 - 12.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Customer Satisfaction raised 10% due to friendly nature.
Education
Computer Systems Technician - IT
Alpha College of Business And Technology
Toronto, ON08.2024
Basic Coding Course. - IT
Infotech Solutions
India 03.2023
Skills
- Customer Service
- Client Relations
- Problem-solving abilities
- Active Listening
- Data Analysis
- Critical Thinking
- Computer Proficiency
- Communication
- Money handling abilities
- Microsoft Outlook
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Professional Working
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Uline
12.2023 - 05.2024
Cashier
Tim Hortons
09.2023 - 12.2023
Computer Systems Technician - IT
Alpha College of Business And Technology
Basic Coding Course. - IT
Infotech Solutions
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