Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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MANNAT SHARMA

Niagara Falls,ON

Summary

I am a qualified and professional customer representative with two years of experience in customer care and cash handling. Strong creative and analytical skills. Team player with an eye for detail.

Overview

2
2
years of professional experience

Work History

CASHIER TEAM LEAD

Subway
03.2023 - 08.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Trained team members on cash register operation and cash handling.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

CUSTOMER CARE REPRESENTATIVE

shivam bestway immigration
03.2022 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Logged call information and solutions provided into internal database.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

Education

SECONDARY SCHOOL -

OXFORD SENIOR SCHOOL
Khanna, India
04.2023

DIPLOMA OF OFFICE ADMINISTRATION - Business

Niagara College NOTL Campus
Niagara-on-the-Lake, ON
01.2025

Skills

  • Cash Handling
  • Team Leadership
  • Money Handling
  • Cash handling expertise
  • Upselling strategies
  • Cash handling and management
  • Reliable and Responsible
  • Decision-Making
  • Customer Service

Personal Information

Title: CUSTOMER CARE REPRESENTATIVE

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

CASHIER TEAM LEAD

Subway
03.2023 - 08.2024

CUSTOMER CARE REPRESENTATIVE

shivam bestway immigration
03.2022 - 03.2023

SECONDARY SCHOOL -

OXFORD SENIOR SCHOOL

DIPLOMA OF OFFICE ADMINISTRATION - Business

Niagara College NOTL Campus

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