Mannat Samra
Airdrie
Summary
Hardworking employee excelling in leading Sales Team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Sales lead with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Consultant/ Sales Team Leader
Infiniti Gallery
03.2023 - 11.2023
- Following the Sales process, handling walk-ins, filling out guest sheets, Taking sales calls, online leads, navigating vin solutions,180, V Auto Filling out files for F&I Assisting customers with filling out Credit Applications/working on approvals with F&I Handling service customers with checking out Averaging 8-10 cars
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Sales Administration
Subaru Calgary
01.2022 - 03.2023
- Assisting sales people with paperwork, taking care of service payments from customers, filing service records
- Answering customer inquiries regarding incoming vehicles/vehicles in active inventory
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
Receptionist
Subaru Calgary
10.2021 - 01.2022
- Assisting customer with filling out service paperwork
- Paging and answers all calls and transferring to suited department
- Confirming appointments and status of vehicles Keeping detailed call logs
- Having responsibility of customers vehicles, getting ready for them to pick them up Making sure all cars that are ready are washed and parked in the front
- Filling all accounting, warranty and parts files
Server
The Canadian Brewhouse
06.2021 - 04.2022
- Greeting and seating customers Taking food and drink orders Working expo Delivering food and drinks from kitchen to tables Preparing bills and processing payments
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Crew Lead Server
Joey's Restaurants
02.2018 - 06.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
La vie en rose
10.2017 - 05.2019
- Assisting customers throughout the buying process Helping customers find specific products or showing them how to use them
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Business Administration -
Mount Royal University
01.2022
Diploma -
W.H. CROXFORD
01.2019
Skills
- Active listening
- Communication
- Leadership
- Management skills
- Problem-solving
- Microsoft Word
- Time Management
- MS Office
Certification
- PROSERVE (VALID THROUGH 2024)
- FIRST AID TRAINING
- AMVIC Salesperson Certificate completed in 2022
- Dilawri University Training
Volunteer Experience
- Alberta Children's Hospital
- Children's festival, Arts commons, Calgary Downtown
Timeline
Sales Consultant/ Sales Team Leader
Infiniti Gallery
03.2023 - 11.2023
Sales Administration
Subaru Calgary
01.2022 - 03.2023
Receptionist
Subaru Calgary
10.2021 - 01.2022
Server
The Canadian Brewhouse
06.2021 - 04.2022
Crew Lead Server
Joey's Restaurants
02.2018 - 06.2021
Sales Associate
La vie en rose
10.2017 - 05.2019
Business Administration -
Mount Royal University
Diploma -
W.H. CROXFORD
Similar Profiles
Christiana ShulerChristiana Shuler
SALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art GallerySALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art Gallery
GENEVIEVE MASSEYGENEVIEVE MASSEY
Design/Trade Consultant at RH – The Gallery at Cherry Creek & The Gallery at Highland VillageDesign/Trade Consultant at RH – The Gallery at Cherry Creek & The Gallery at Highland Village
Eunju (EJ) YuEunju (EJ) Yu
FOH Supervisor at Queensland Art Gallery / Gallery Of Modern ArtFOH Supervisor at Queensland Art Gallery / Gallery Of Modern Art
Shauna StewardShauna Steward
Screening Officer at Paladin Airport Security ServicesScreening Officer at Paladin Airport Security Services
Brielle McGonigalBrielle McGonigal
Volunteer at The Mustard Seed ShelterVolunteer at The Mustard Seed Shelter