Mannat Nanda
Mississauga,ON
Summary
Driven professional with a proven track record in customer service management and inventory management, honed across roles at Bath Depot and Walmart Canada. Excels in strategic sales and fostering strong teamwork, significantly enhancing operational efficiency and customer satisfaction. Demonstrates exceptional leadership and attention to detail, ensuring seamless store operations and positive sales outcomes.
Overview
2
2
years of professional experience
Work History
Third Key Holder
Bath Depot
Vaughan, Ontario
04.2024 - 11.2024
- Resolved customer complaints in a professional manner while adhering to company policies.
- Maintained accurate inventory records for stock replenishment purposes.
- Provided customer service support to team members when needed.
- Managed employee schedules according to staffing needs while ensuring labor costs remained within budget.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
Front End Cashier
Walmart Canada
Oakville, Ontario
03.2024 - 08.2024
- Assisted customers in locating items throughout the store.
- Greeted customers warmly and asked if they needed help.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Processed sales, returns, and exchanges using POS register system.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Answered customers' questions about products, prices, and availability.
- Assisted customers with returns and exchanges according to store policy.
Store Manager
Vape Nest
Toronto, Ontario
05.2023 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Planned special promotions or discounts based on market trends.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
Retail Sales Associate
Hugo Boss
Toronto, Ontario
08.2022 - 04.2023
- Organized displays to attract customers and promote sales.
- Operated point-of-sale systems accurately to process payments from customers.
- Processed returned merchandise according to company policies.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Participated in team meetings and training sessions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
GED -
Algonquin College
Ottawa, None04-2025
Skills
- Strong leadership
- Customer service management
- Customer service
- Assertiveness
- Strong teamwork
- Strategic sales
- Product knowledge
- Critical thinking
- Call center operations
- Store maintenance
- Inventory management
- POS system operation
- Cash handling
- Up-selling techniques
- Attention to detail
Timeline
Third Key Holder
Bath Depot
04.2024 - 11.2024
Front End Cashier
Walmart Canada
03.2024 - 08.2024
Store Manager
Vape Nest
05.2023 - 10.2023
Retail Sales Associate
Hugo Boss
08.2022 - 04.2023
GED -
Algonquin College
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