Mannat Goel
Montréal,Canada
Summary
Reliable experienced Transportation Dispatcher with 3 years of experience furnishing excellent Customer service. Highly organized and detail-oriented professional who effectively grapples multiple assignments simultaneously. Expert at concluding customer issues and working with emergency personnel. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Operations Coordinator
Pince Logistic Services
10.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Oversaw day-to-day operations of large teams across several sites.
- Using TMS software to dispatch drivers
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Performed statistical analyses to gather data for operational and forecast team needs.
Dispatcher Coordinator
Newrest
03.2021 - 10.2022
- Answered phone calls and assessed customer needs
- Dispatched drivers to cater aircraft at the YUL
- Transferred calls to appropriate departments
- Monitored radio traffic and updated information in the computer system
- Provided customer service and resolved customer complaints
- Determining resource needs
- Manage delivery of projects through full data management process life-cycle
- Manage quality issues.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Customer Service Representative
SK CARRIER
12.2020 - 04.2021
- Managed daily scheduling of over 20 drivers
- Dispatched drivers using GPS system
- Communicated with drivers to ensure timely pick-ups and deliveries
- Investigated and resolved customer complaints
- Dispatched with truck mate software, PC miler
- Created and maintained schedules
- Assisted with customer complaints
- Provided updates to customers
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Global Supply Chain Management And Logistics
MATRIX COLLEGE
Montreal, QC03.2022
Skills
- Interpretation and Translation Services
- Computer Proficiency
- Receiving Support
- Executive Management Support
- TMS SOFTWARE
- PC MILLER
- CRIMSON LOGIC SOFTWARE
- MS OFFICE ( Advance )
Languages
English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Timeline
Operations Coordinator
Pince Logistic Services
10.2022 - Current
Dispatcher Coordinator
Newrest
03.2021 - 10.2022
Customer Service Representative
SK CARRIER
12.2020 - 04.2021
Bachelor of Arts - Global Supply Chain Management And Logistics
MATRIX COLLEGE
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