Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Mannan Syed

Toronto,Canada

Summary

General Manager: Large Scale Retail and Ecommerce

P&L up to $170M Supporting $1B| Market Teams of 700+ |200% Revenue Growth in 10 Months

Strategic Vision | Leadership Excellence | Result-Driven | Financial Acuity | Bold Decision Maker

  • Passionate and result-oriented professional with experience in managing the operations of a high- volume businesses with fully managing the P&L with yearly turnover $170+ Million.
  • Effectively handled multimillion-dollar projects through all the phases ensuring completion in stringent deadlines.
  • Exceptionally good in dealing with customers and providing prompt resolutions to the situations.
  • Extensive knowledge and experience in all phases of the ecommerce business from high-paced humongous retail ecommerce companies. Great leadership qualities with experience in handling large teams and delivering results.
  • Highly proficient in technical IT skills with experience working on multiple CRM and data-based tools pertaining to client management and order handling.
  • Managed and trained substantial teams with effective coaching and developing of the team members with successful results in performance and productivity in a short period of time.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Walmart Canada
Toronto, ON
11.2017 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Build and foster a talent focused environment and support the growth and development of the associates and managers through effective leadership, coaching, and development initiatives.
  • Implemented performance measurement systems, setting key performance indicators (KPIs), and monitoring progress to drive operational excellence and accountability.
  • Effectively lead, coach, and develop a team across multiple departments handling a team of over 700 associates.
  • Complete P&L ownership with total operational and merchandising decisions across multiple departments to deliver an exceptional client experience and exceed sales targets.
  • Manage the ecommerce logistics, processing and customer delivery whilst maintaining customer service and customer satisfaction.
  • Established and maintained strong relationships with key stakeholders, including clients, vendors, suppliers, and industry partners.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Manage the in-flow and out-flow of the inventory while maximizing profit and continuous improvement in overall standards.
  • Maintain and plan schedule for multiple teams based on the demand and volume forecast.
  • Manage overall financial performance. Utilize financial data to monitor resource allocation and drive quality operating procedures.
  • Implementing, monitoring, and overseeing the projects and acting as a liaison between the field operations and the regional team, also, identifying any opportunities to prevent inconsistency.
  • Conducted regular market analysis and competitor assessments to identify market trends, opportunities, and threats, and formulated strategies to maintain a competitive edge.

Ecommerce Operations Manager

Walmart Canada
Toronto, Canada
  • Oversaw end-to-end ecommerce operations, including inventory management, order fulfillment, and logistics coordination.
  • Developed and managed the platform for Ecommerce clients through Omni Channel in Supercenters.
  • Developed and implemented strategies to optimize the customer journey, improve conversion rates, and enhance the overall online shopping experience
  • Managed product catalog, including product data management, categorization, and optimization for improved discoverability
  • Managed the POC project such as Automated Micro Fulfillment Center for Ecommerce acceleration
  • Collaborated with cross-functional teams to ensure seamless integration of ecommerce platforms with back-end systems, including ERP and CRM systems
  • Conducted regular performance analysis and utilized data-driven insights to identify areas for improvement and implement operational efficiencies
  • Implemented effective quality control measures to ensure accurate and timely order processing, shipment tracking, and resolution of customer inquiries or issues
  • Worked closely with vendors, suppliers, and third-party service providers to establish and maintain strong partnerships, negotiate contracts, and optimize supply chain processes
  • Implemented pricing strategies, monitored competitor pricing, and conducted market research to maintain competitiveness and maximize profitability
  • Led a team of ecommerce professionals, providing coaching, performance evaluations, and fostering a collaborative and high-performing work environment
  • Collaborated with marketing teams to develop and execute online marketing campaigns, promotions, and advertising initiatives to drive traffic and increase sales
  • Stayed updated on industry trends, emerging technologies, and best practices in ecommerce operations to identify opportunities for innovation and continuous improvement.

Project Manager

Walmart Canada
Toronto, Canada
  • Managed high profile projects from take-off to completion
  • Developed and executed comprehensive project plans, defining clear objectives, milestones, and deliverables, resulting in improved project organization and streamlined execution
  • Utilized effective stakeholder management strategies, fostering strong relationships and open communication, ensuring alignment and collaboration among project team members, clients, and key stakeholders
  • Implemented robust risk management practices, proactively identifying potential risks, developing mitigation strategies, and effectively minimizing project disruptions, resulting in a 10% reduction in project risks
  • Applied advanced project management methodologies, such as Agile or Six Sigma, to enhance project efficiency, optimize resource allocation, and accelerate project timelines, resulting in project delivery earlier than planned
  • Led cross-functional project teams, facilitating productive teamwork, delegating tasks, and providing guidance and support, resulting in an increase in team collaboration and project success
  • Employed rigorous quality assurance processes, conducting thorough project reviews and implementing quality control measures, ensuring deliverables met or exceeded client expectations and industry standards
  • Effectively managed project budgets and resources, closely monitoring expenses, implementing cost-saving measures, and achieving a total of 9% cost-saving on the budget
  • Implemented project performance metrics and KPIs, regularly tracking and analyzing project progress, enabling data-driven decision-making and timely project adjustments for optimal results
  • Led effective project communication strategies, facilitating clear and concise communication channels, distributing project updates, and conducting regular stakeholder meetings, resulting in improved project transparency and stakeholder satisfaction
  • Applied lessons learned from previous projects, identifying areas for improvement, implementing best practices, and driving continuous process enhancements, resulting in risk mitigations.

Operations Manager

Walmart Canada
Toronto, Canada
  • Developed and implement strategic plans to optimize operational efficiency and achieve organizational goals
  • Identified areas for process improvement and implement strategies to streamline operations, reduce costs, and increase productivity
  • Supervised and lead a team of operations staff, providing guidance, coaching, and support for high performance
  • Managed operational budgets, monitor expenses, and implement cost-saving measures to maximize profitability
  • Developed and implement quality control measures to ensure products or services meet customer expectations and industry standards
  • Oversee the end-to-end supply chain process, including procurement, inventory management, and logistics
  • Identify and mitigate operational risks through effective risk management strategies and regulatory compliance
  • Establish performance metrics and KPIs to monitor operational performance and drive continuous improvement
  • Evaluate and select vendors, negotiate contracts, and maintain strong relationships to ensure quality products and services
  • Foster effective collaboration and communication with cross-functional teams, senior management, and external stakeholders
  • Develop contingency plans to mitigate disruptions and effectively manage crises or unexpected events.

Team Manager

Amazon.com
Hyderabad, India
03.2015 - 08.2017
  • Led and mentored a high-performing team of 50 members, fostering a collaborative and motivating work environment to drive exceptional results
  • Implemented performance improvement initiatives, conducting regular coaching sessions and providing actionable feedback to team members, resulting in a 25% increase in productivity and individual growth
  • Streamlined team workflows by implementing an efficient task management system, resulting in a reduction in turnaround time and enhanced team efficiency
  • Fostered a culture of innovation and continuous improvement, encouraging team members to share ideas and implement process enhancements, leading to 9% YoY increase in eNPS
  • Implemented performance metrics and key performance indicators (KPIs) to track team progress and individual performance, enabling data-driven decision-making and achieving service levels
  • Conducted regular team meetings and individual check-ins to provide support, address challenges, and align goals
  • Collaborated with cross-functional departments to ensure effective communication and seamless coordination, enabling successful project delivery
  • Implemented recognition and reward programs to celebrate team achievements and motivate team members, resulting in increased morale and a 20% improvement in employee retention
  • Handling client escalations and providing resolution based on real-time decision making
  • Managed the pilot project to launch messages services for Amazon customer service
  • Have single handedly revamped the entire training module for the Data Response Team and trained the trainer
  • Co-ordinated and acted as a liaison on the update of the internal backbone service tool for the customer service team
  • Handled clients from 3 continents North America, Europe, and Asia
  • Acted as a liaison between the customer service team and the technology team to upgrade the CRM system.

Education

Post-Graduate Degree - Project Management

Centennial College
Toronto, ON
05.2018

Bachelor of Science - Information Technology

Osmania University
Hyderabad, India
05.2015

Skills

  • Strategic Planning
  • Project Management
  • Operations Management
  • Risk Mitigation
  • Business Development
  • Succession Planning
  • Marketing
  • Performance Improvement
  • Performance Analysis
  • Budget Administration
  • Leadership
  • Analytical Skills
  • Team Building and Motivation
  • Verbal and Written Communication
  • Vendor Partnerships
  • Multi-Unit Operation Management
  • Profit and Loss
  • Workflow Planning
  • Supply Chain Management
  • Business Administration
  • Customer Relationship Management
  • Sales Planning and Implementation
  • Market Growth
  • Project Scope
  • Skilled Negotiator
  • Contract Negotiations
  • Budget Development
  • Change Implementation
  • Cross-Functional Team Management
  • Program Administration
  • Process Improvements
  • Budget Forecasts

Accomplishments

  • Accelerated the growth of the Ecommerce through Last Mile Delivery platform increasing the revenue by 364% YOY within a span of 6 months - Walmart Canada
  • Member of the Regional Innovation Council with the SVP - Walmart Canada
  • Have been identified as the Hi- Potential Future Leader in the Region - Walmart Canada
  • Recognized by the President and International CEO for leading the MFC Project for Walmart International - Walmart International
  • Recognized in the network for revamping and implementing the new training process for Data Response team single handedly - Amazon.com
  • Promoted 4 times within 2 years in the organization - Amazon.com
  • Awarded as the best Team Manager consecutively for 3 months - Amazon.com
  • Promoted to General Manager due the delivery of a Ecommerce sales growth and implementation of Micro Fulfillment Center that achieved unprecedented results with 350% order growth. - Walmart Canada
  • Recognized as General Manager of the year for outstanding performance and team contributions. - Walmart Canada
  • Created highly effective new program that significantly impacted efficiency and improved operations. - Walmart Canada
  • Led team to achieve growth of 17% YOY, earning recognition from upper management and financial reward. - Walmart Canada
  • Drove process improvement in 6 months which increased profits through team productivity and increased availability of products. - Walmart Canada
  • Consistently maintained high customer satisfaction ratings. - Walmart Canada
  • Exceeded sales goals by average of 17% in 1 fiscal year. - Walmart Canada
  • Realized the potential roadblocks and developed strategies to mitigate which improved the ongoing effort to boost revenue while reducing costs. - Walmart Canada
  • Improved delivery of Ecommerce Omni Channel by working with Last mile delivery team and the crowd source partners, realizing overall increase in customer satisfaction and cost efficiency. - Walmart Canada
  • Business Development: - Successfully grew business by improving the assortment while managing the inventory flow and driving the exception customer satisfaction. - Walmart Canada
  • Project Management: - Initiated Micro Fulfillment Center which resulted in increase of customer orders by 300% in 6 months. - Walmart Canada
  • Leadership - Served as key contributing member to Leadership team. - Walmart Canada

Certification

Project Management Professional (PMP) Certification

Project Management Institute (PMI)

Languages

English
Native/ Bilingual
Urdu
Professional
Arabic
Limited

Websites

Timeline

General Manager

Walmart Canada
11.2017 - Current

Team Manager

Amazon.com
03.2015 - 08.2017

Ecommerce Operations Manager

Walmart Canada

Project Manager

Walmart Canada

Operations Manager

Walmart Canada

Post-Graduate Degree - Project Management

Centennial College

Bachelor of Science - Information Technology

Osmania University

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Mannan Syed