Mannan Syed
Toronto,Canada
Summary
General Manager: Large Scale Retail and Ecommerce
P&L up to $170M Supporting $1B| Market Teams of 700+ |200% Revenue Growth in 10 Months
Strategic Vision | Leadership Excellence | Result-Driven | Financial Acuity | Bold Decision Maker
- Passionate and result-oriented professional with experience in managing the operations of a high- volume businesses with fully managing the P&L with yearly turnover $170+ Million.
- Effectively handled multimillion-dollar projects through all the phases ensuring completion in stringent deadlines.
- Exceptionally good in dealing with customers and providing prompt resolutions to the situations.
- Extensive knowledge and experience in all phases of the ecommerce business from high-paced humongous retail ecommerce companies. Great leadership qualities with experience in handling large teams and delivering results.
- Highly proficient in technical IT skills with experience working on multiple CRM and data-based tools pertaining to client management and order handling.
- Managed and trained substantial teams with effective coaching and developing of the team members with successful results in performance and productivity in a short period of time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Walmart Canada
Toronto, ON
11.2017 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Build and foster a talent focused environment and support the growth and development of the associates and managers through effective leadership, coaching, and development initiatives.
- Implemented performance measurement systems, setting key performance indicators (KPIs), and monitoring progress to drive operational excellence and accountability.
- Effectively lead, coach, and develop a team across multiple departments handling a team of over 700 associates.
- Complete P&L ownership with total operational and merchandising decisions across multiple departments to deliver an exceptional client experience and exceed sales targets.
- Manage the ecommerce logistics, processing and customer delivery whilst maintaining customer service and customer satisfaction.
- Established and maintained strong relationships with key stakeholders, including clients, vendors, suppliers, and industry partners.
- Generated performance and labor strategies to compete in new and existing markets.
- Manage the in-flow and out-flow of the inventory while maximizing profit and continuous improvement in overall standards.
- Maintain and plan schedule for multiple teams based on the demand and volume forecast.
- Manage overall financial performance. Utilize financial data to monitor resource allocation and drive quality operating procedures.
- Implementing, monitoring, and overseeing the projects and acting as a liaison between the field operations and the regional team, also, identifying any opportunities to prevent inconsistency.
- Conducted regular market analysis and competitor assessments to identify market trends, opportunities, and threats, and formulated strategies to maintain a competitive edge.
Ecommerce Operations Manager
Walmart Canada
Toronto, Canada
- Oversaw end-to-end ecommerce operations, including inventory management, order fulfillment, and logistics coordination.
- Developed and managed the platform for Ecommerce clients through Omni Channel in Supercenters.
- Developed and implemented strategies to optimize the customer journey, improve conversion rates, and enhance the overall online shopping experience
- Managed product catalog, including product data management, categorization, and optimization for improved discoverability
- Managed the POC project such as Automated Micro Fulfillment Center for Ecommerce acceleration
- Collaborated with cross-functional teams to ensure seamless integration of ecommerce platforms with back-end systems, including ERP and CRM systems
- Conducted regular performance analysis and utilized data-driven insights to identify areas for improvement and implement operational efficiencies
- Implemented effective quality control measures to ensure accurate and timely order processing, shipment tracking, and resolution of customer inquiries or issues
- Worked closely with vendors, suppliers, and third-party service providers to establish and maintain strong partnerships, negotiate contracts, and optimize supply chain processes
- Implemented pricing strategies, monitored competitor pricing, and conducted market research to maintain competitiveness and maximize profitability
- Led a team of ecommerce professionals, providing coaching, performance evaluations, and fostering a collaborative and high-performing work environment
- Collaborated with marketing teams to develop and execute online marketing campaigns, promotions, and advertising initiatives to drive traffic and increase sales
- Stayed updated on industry trends, emerging technologies, and best practices in ecommerce operations to identify opportunities for innovation and continuous improvement.
Project Manager
Walmart Canada
Toronto, Canada
- Managed high profile projects from take-off to completion
- Developed and executed comprehensive project plans, defining clear objectives, milestones, and deliverables, resulting in improved project organization and streamlined execution
- Utilized effective stakeholder management strategies, fostering strong relationships and open communication, ensuring alignment and collaboration among project team members, clients, and key stakeholders
- Implemented robust risk management practices, proactively identifying potential risks, developing mitigation strategies, and effectively minimizing project disruptions, resulting in a 10% reduction in project risks
- Applied advanced project management methodologies, such as Agile or Six Sigma, to enhance project efficiency, optimize resource allocation, and accelerate project timelines, resulting in project delivery earlier than planned
- Led cross-functional project teams, facilitating productive teamwork, delegating tasks, and providing guidance and support, resulting in an increase in team collaboration and project success
- Employed rigorous quality assurance processes, conducting thorough project reviews and implementing quality control measures, ensuring deliverables met or exceeded client expectations and industry standards
- Effectively managed project budgets and resources, closely monitoring expenses, implementing cost-saving measures, and achieving a total of 9% cost-saving on the budget
- Implemented project performance metrics and KPIs, regularly tracking and analyzing project progress, enabling data-driven decision-making and timely project adjustments for optimal results
- Led effective project communication strategies, facilitating clear and concise communication channels, distributing project updates, and conducting regular stakeholder meetings, resulting in improved project transparency and stakeholder satisfaction
- Applied lessons learned from previous projects, identifying areas for improvement, implementing best practices, and driving continuous process enhancements, resulting in risk mitigations.
Operations Manager
Walmart Canada
Toronto, Canada
- Developed and implement strategic plans to optimize operational efficiency and achieve organizational goals
- Identified areas for process improvement and implement strategies to streamline operations, reduce costs, and increase productivity
- Supervised and lead a team of operations staff, providing guidance, coaching, and support for high performance
- Managed operational budgets, monitor expenses, and implement cost-saving measures to maximize profitability
- Developed and implement quality control measures to ensure products or services meet customer expectations and industry standards
- Oversee the end-to-end supply chain process, including procurement, inventory management, and logistics
- Identify and mitigate operational risks through effective risk management strategies and regulatory compliance
- Establish performance metrics and KPIs to monitor operational performance and drive continuous improvement
- Evaluate and select vendors, negotiate contracts, and maintain strong relationships to ensure quality products and services
- Foster effective collaboration and communication with cross-functional teams, senior management, and external stakeholders
- Develop contingency plans to mitigate disruptions and effectively manage crises or unexpected events.
Team Manager
Amazon.com
Hyderabad, India
03.2015 - 08.2017
- Led and mentored a high-performing team of 50 members, fostering a collaborative and motivating work environment to drive exceptional results
- Implemented performance improvement initiatives, conducting regular coaching sessions and providing actionable feedback to team members, resulting in a 25% increase in productivity and individual growth
- Streamlined team workflows by implementing an efficient task management system, resulting in a reduction in turnaround time and enhanced team efficiency
- Fostered a culture of innovation and continuous improvement, encouraging team members to share ideas and implement process enhancements, leading to 9% YoY increase in eNPS
- Implemented performance metrics and key performance indicators (KPIs) to track team progress and individual performance, enabling data-driven decision-making and achieving service levels
- Conducted regular team meetings and individual check-ins to provide support, address challenges, and align goals
- Collaborated with cross-functional departments to ensure effective communication and seamless coordination, enabling successful project delivery
- Implemented recognition and reward programs to celebrate team achievements and motivate team members, resulting in increased morale and a 20% improvement in employee retention
- Handling client escalations and providing resolution based on real-time decision making
- Managed the pilot project to launch messages services for Amazon customer service
- Have single handedly revamped the entire training module for the Data Response Team and trained the trainer
- Co-ordinated and acted as a liaison on the update of the internal backbone service tool for the customer service team
- Handled clients from 3 continents North America, Europe, and Asia
- Acted as a liaison between the customer service team and the technology team to upgrade the CRM system.
Education
Post-Graduate Degree - Project Management
Centennial College
Toronto, ON05.2018
Bachelor of Science - Information Technology
Osmania University
Hyderabad, India05.2015
Skills
- Strategic Planning
- Project Management
- Operations Management
- Risk Mitigation
- Business Development
- Succession Planning
- Marketing
- Performance Improvement
- Performance Analysis
- Budget Administration
- Leadership
- Analytical Skills
- Team Building and Motivation
- Verbal and Written Communication
- Vendor Partnerships
- Multi-Unit Operation Management
- Profit and Loss
- Workflow Planning
- Supply Chain Management
- Business Administration
- Customer Relationship Management
- Sales Planning and Implementation
- Market Growth
- Project Scope
- Skilled Negotiator
- Contract Negotiations
- Budget Development
- Change Implementation
- Cross-Functional Team Management
- Program Administration
- Process Improvements
- Budget Forecasts
Accomplishments
- Accelerated the growth of the Ecommerce through Last Mile Delivery platform increasing the revenue by 364% YOY within a span of 6 months - Walmart Canada
- Member of the Regional Innovation Council with the SVP - Walmart Canada
- Have been identified as the Hi- Potential Future Leader in the Region - Walmart Canada
- Recognized by the President and International CEO for leading the MFC Project for Walmart International - Walmart International
- Recognized in the network for revamping and implementing the new training process for Data Response team single handedly - Amazon.com
- Promoted 4 times within 2 years in the organization - Amazon.com
- Awarded as the best Team Manager consecutively for 3 months - Amazon.com
- Promoted to General Manager due the delivery of a Ecommerce sales growth and implementation of Micro Fulfillment Center that achieved unprecedented results with 350% order growth. - Walmart Canada
- Recognized as General Manager of the year for outstanding performance and team contributions. - Walmart Canada
- Created highly effective new program that significantly impacted efficiency and improved operations. - Walmart Canada
- Led team to achieve growth of 17% YOY, earning recognition from upper management and financial reward. - Walmart Canada
- Drove process improvement in 6 months which increased profits through team productivity and increased availability of products. - Walmart Canada
- Consistently maintained high customer satisfaction ratings. - Walmart Canada
- Exceeded sales goals by average of 17% in 1 fiscal year. - Walmart Canada
- Realized the potential roadblocks and developed strategies to mitigate which improved the ongoing effort to boost revenue while reducing costs. - Walmart Canada
- Improved delivery of Ecommerce Omni Channel by working with Last mile delivery team and the crowd source partners, realizing overall increase in customer satisfaction and cost efficiency. - Walmart Canada
- Business Development: - Successfully grew business by improving the assortment while managing the inventory flow and driving the exception customer satisfaction. - Walmart Canada
- Project Management: - Initiated Micro Fulfillment Center which resulted in increase of customer orders by 300% in 6 months. - Walmart Canada
- Leadership - Served as key contributing member to Leadership team. - Walmart Canada
Certification
Project Management Professional (PMP) Certification
Project Management Institute (PMI)
Languages
English
Native/ Bilingual
Urdu
Professional
Arabic
Limited
Websites
Timeline
General Manager
Walmart Canada
11.2017 - Current
Team Manager
Amazon.com
03.2015 - 08.2017
Ecommerce Operations Manager
Walmart Canada
Project Manager
Walmart Canada
Operations Manager
Walmart Canada
Post-Graduate Degree - Project Management
Centennial College
Bachelor of Science - Information Technology
Osmania University