Summary
Overview
Work History
Education
Certification
Timeline
Generic

MANN BHAROLIYA

Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Table Games Floor Supervisor

CNE Casino
06.2023 - 09.2023
    • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
    • Monitored chips purchases, table inventories and player win ratios.
    • Eliminated customer service issues by quickly resolving disputes and correcting problems.
    • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

Security Concierge

KOG
02.2022 - 02.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Monitored CCTV cameras and alarm systems for security breaches.

Event Staff Member

Seneca Student Federation
11.2022 - 01.2023
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Helped organize and manage successful events with attendance of over 100 people.
  • Oversaw event operations to keep running smoothly.

Sales Representative

Canadian Outlet
01.2022 - 05.2022
  • Trained and mentored new sales representatives.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Developed and implemented sales strategies to increase profits.

Face-to-Face Fundraiser

Plan International
01.2022 - 04.2022
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.

Cashier

INS Market And Canadian Tier Gas Station
09.2021 - 03.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Affiliate Marketing Executive

Amazon, Messho And Growland
02.2020 - 08.2021

Associate Team Member

Crizer World
01.2020 - 08.2021

Cashier

Prime Store
12.2020 - 04.2021

Education

Diploma - Internet Programming And Database Management

Seneca College of Applied Arts And Technology
North York, ON
10.2023

High School - Science

Shri Ramakrishna Harikrishna Academy
04.2020

Certification

  • SECURITY LICENCE
  • SMART SERVE LICENCE
  • FOOD HANDLING CERTIFICATE
  • CRP/FIRST AID CERTIFICATE


Timeline

Table Games Floor Supervisor

CNE Casino
06.2023 - 09.2023

Event Staff Member

Seneca Student Federation
11.2022 - 01.2023

Security Concierge

KOG
02.2022 - 02.2023

Sales Representative

Canadian Outlet
01.2022 - 05.2022

Face-to-Face Fundraiser

Plan International
01.2022 - 04.2022

Cashier

INS Market And Canadian Tier Gas Station
09.2021 - 03.2022

Cashier

Prime Store
12.2020 - 04.2021

Affiliate Marketing Executive

Amazon, Messho And Growland
02.2020 - 08.2021

Associate Team Member

Crizer World
01.2020 - 08.2021

Diploma - Internet Programming And Database Management

Seneca College of Applied Arts And Technology

High School - Science

Shri Ramakrishna Harikrishna Academy

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