Hi, I’m
Prabhjot
Brampton
Summary
Experienced retail professional with a strong background in customer service, store operations, and team leadership. Skilled in managing daily business functions, resolving customer inquiries, and creating a seamless shopping experience. Adept at problem-solving, effective communication, and driving customer satisfaction. Recognized for adaptability, teamwork, and a proactive approach to improving business efficiency and service quality.
Overview
7
years of professional experience
Work History
Alliance Mississauga
Canadian Work Experience
02.2025 - 03.2025
Job overview
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Managed inventory and supplies to ensure materials were available when needed.
The Australian AcademyChandigarh
IMS Manager
01.2018 - 02.2025
Job overview
- Managed store operations to ensure efficiency and excellent customer experience
- Handled customer inquiries and resolved issues to maintain high satisfaction levels
- Led and trained staff to improve team performance and service quality
- Oversaw inventory management, ensuring accurate stock levels and replenishment
- Streamlined invoicing and transaction processes for operational efficiency
- Fostered a positive and collaborative work environment to enhance team performance
- Implemented customer feedback strategies to improve service quality and satisfaction
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Punjab University Chandigarh
MASTER OF SCIENCE
B.ed With Maths And Science Punjab University
Skills
- Retail operations management
- Customer service and satisfaction
- Team leadership and training
- Cash handling and invoicing
- Problem-solving and conflict resolution
- Inventory management and stock control
- Adaptability and teamwork
- Roster management
- Time management and multitasking
- Attention to detail and organizational skills
- Communication and relationship-building
Languages
English
Proficient
C2
Hindi
Proficient
C2
French
Elementary
A2
Punjabi
Proficient (C2)
C2
Timeline
Canadian Work Experience
Alliance
02.2025 - 03.2025
IMS Manager
The Australian Academy
01.2018 - 02.2025
Punjab University
MASTER OF SCIENCE
B.ed With Maths And Science
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