Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Prabhjot

Brampton
Prabhjot

Summary

Experienced retail professional with a strong background in customer service, store operations, and team leadership. Skilled in managing daily business functions, resolving customer inquiries, and creating a seamless shopping experience. Adept at problem-solving, effective communication, and driving customer satisfaction. Recognized for adaptability, teamwork, and a proactive approach to improving business efficiency and service quality.

Overview

7
years of professional experience

Work History

Alliance
Mississauga

Canadian Work Experience
02.2025 - 03.2025

Job overview

  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Managed inventory and supplies to ensure materials were available when needed.

The Australian Academy
Chandigarh

IMS Manager
01.2018 - 02.2025

Job overview

  • Managed store operations to ensure efficiency and excellent customer experience
  • Handled customer inquiries and resolved issues to maintain high satisfaction levels
  • Led and trained staff to improve team performance and service quality
  • Oversaw inventory management, ensuring accurate stock levels and replenishment
  • Streamlined invoicing and transaction processes for operational efficiency
  • Fostered a positive and collaborative work environment to enhance team performance
  • Implemented customer feedback strategies to improve service quality and satisfaction
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Punjab University
Chandigarh

MASTER OF SCIENCE

B.ed With Maths And Science
Punjab University

Skills

  • Retail operations management
  • Customer service and satisfaction
  • Team leadership and training
  • Cash handling and invoicing
  • Problem-solving and conflict resolution
  • Inventory management and stock control
  • Adaptability and teamwork
  • Roster management
  • Time management and multitasking
  • Attention to detail and organizational skills
  • Communication and relationship-building

Languages

English
Proficient
C2
Hindi
Proficient
C2
French
Elementary
A2
Punjabi
Proficient (C2)
C2

Timeline

Canadian Work Experience

Alliance
02.2025 - 03.2025

IMS Manager

The Australian Academy
01.2018 - 02.2025

Punjab University

MASTER OF SCIENCE

B.ed With Maths And Science

Prabhjot