Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Manmeet Singh Bedi

Toronto,Canada

Summary

Experienced professional with over 20 years in software development, specializing in crafting highly scalable, flexible, and resilient solutions to tackle complex business challenges. Skilled in large-scale computing solutions, particularly adept with Amdocs CRM and Billing systems. Proven track record of designing and architecting solutions for global corporations, consistently delivering measurable business value.

Overview

20
20
years of professional experience
3
3
Certification

Work History

Director - Solutions

Amdocs Development Limited
12.2021 - Current
  • Responsible for next generation digital and cloud solutions focusing on long term systems evolution and modernization of Legacy stack to Cloud native systems stack focused on Billing, commerce and care verticals for the largest telecom operator in Canada.
  • Work closely with customer IT and Business management, identifying pain-points and recommending opportunities for systems and process improvement.
  • Designed scalable cloud architecture to enhance system performance and reliability.
  • Collaborated with cross-functional teams to define technical requirements for enterprise solutions.
  • Evaluated emerging technologies to recommend strategic improvements and integrations.
  • Analyzed ordering and billing focused solutions proposed to meet diverse business requirements.

Solutions Architect

Amdocs Development Limited (CRM Solutions Sdn Bhd)
11.2016 - 12.2021
  • Solutions Architect responsible for a full technical transformation for the enterprise systems for the largest Satellite television and OTT player in Malaysia.
  • Led cross-functional teams in developing strategic roadmaps for technology integration.
  • Collaborated with stakeholders to define project requirements and align solutions with business goals.
  • Developed architectural frameworks that improved scalability and efficiency of existing systems.
  • Created strong relationships with key customer decision makers as trusted consultant of Amdocs product line.
  • Uplift of the existing enterprise grade on-prem Amdocs CRM and billing platform to AWS.
  • Architected and deployed a real time data streaming and reporting platform on AWS, using Kafka for real time streaming and Big Data based data reporting platform.
  • Full digital transformation for dealer “On Behalf” ordering portal.
  • Lead technical architecture for Amdocs integration with Genesys CTI and IVR, with fully automated integration of call center using Amdocs CRM with the Genesys WDE.
  • Technical design and implementation for Amdocs integration with Cisco IVP for content provisioning and consolidation for viewing using the Cisco OTT platform.

Solutions Lead

Amdocs Development Limited
03.2015 - 11.2016
  • Lead solution design closure for Amdocs CRM application for a large Australian telecommunications company
  • Analyze Requirements and current business processes.
  • Worked with the customer and Amdocs teams to create end to end solutions to support the business requirements.
  • Interact directly with the customer for requirement understanding and presentation of High level solution and High level designs

Development Manager

Sunlife Financials
09.2014 - 02.2015
  • Manage the development team for CRM and Digital Experts, leads and developers to ensure smooth delivery of the scope.
  • Analyze Requirements and business processes.

Development Manager

Amdocs Development Limited
06.2007 - 09.2014
  • Design and implementation of a large scale transformation for the largest telecom operator in Brazil.
  • Manage the development team for Amdocs CRM and Digital Experts, leads and developers to ensure smooth delivery of the scope.
  • Analyze Requirements and business processes.
  • Interact directly with the customer for requirement understanding and presentation of High level solution and High level design

Developer / Development Group Lead

Amdocs Development Limited
04.2005 - 05.2007
  • Lead development and design of a new Application (ACS) to expose the APIs of CRM and Ordering modules to an external application.
  • Handle a team of 5 – 10 people to deliver the solution scope.
  • Lead development of a new product using the existing Amdocs product framework supporting new functionality as required by a major North American customer of Amdocs.
  • Involved in High Level Architectural designs
  • Finalize and manage, Integration aspects of the project.

Education

Master’s - Computer Applications

Goa University
01.2004

Bachelor of Business Studies - undefined

University of Delhi
01.2000

Skills

  • Cultivating collaborative partnerships
  • Long-term strategic planning
  • Verbal and written communication
  • Strategic decision-making
  • Effective change implementation
  • Risk mitigation strategies
  • Client engagement

Accomplishments

  • Lead strategy for industry first uplift of large scale enterprise grade, telecom billing solution to AWS for two large enterprises operating in diverse markets.
  • Lead technical architecture for Amdocs integration with Genesys CTI and IVR, with fully automated integration of call center using Amdocs CRM with the Genesys WDE.
  • Technical design and implementation for Amdocs integration with Cisco IVP for content provisioning and consolidation for viewing using the Cisco OTT platform.
  • Architected and deployed a real time data streaming and reporting platform on AWS, using Kafka for real time streaming and Big Data based data reporting platform.

Languages

English
Full Professional
Hindi
Full Professional

Certification

  • Microsoft Certified: Azure Fundamentals
  • AWS Certified Cloud Practitioner
  • Microsoft Certified: Azure AI Fundamentals

Timeline

Director - Solutions

Amdocs Development Limited
12.2021 - Current

Solutions Architect

Amdocs Development Limited (CRM Solutions Sdn Bhd)
11.2016 - 12.2021

Solutions Lead

Amdocs Development Limited
03.2015 - 11.2016

Development Manager

Sunlife Financials
09.2014 - 02.2015

Development Manager

Amdocs Development Limited
06.2007 - 09.2014

Developer / Development Group Lead

Amdocs Development Limited
04.2005 - 05.2007

Bachelor of Business Studies - undefined

University of Delhi

Master’s - Computer Applications

Goa University

Similar Profiles

CREATE PROFILE
Manmeet Singh Bedi