Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manmeet Kaur Grewal

Brampton,ON

Summary

Dynamic supervisor with a proven track record at Tim Horton, excelling in team leadership and customer service. Skilled in training and mentoring staff, I implemented strategic scheduling that improved service efficiency during peak hours. Committed to enhancing customer satisfaction while ensuring compliance with health and safety standards.

Overview

3
3
years of professional experience

Work History

Supervisor

Tim Hortons
04.2024 - Current
  • Supervised daily operations to ensure high-quality customer service and efficient workflow.
  • Trained new team members on operational procedures and food safety standards.
  • Implemented scheduling strategies to optimize staff coverage during peak hours.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Monitored compliance with health and safety regulations, maintaining a clean work environment.

Counter Staff Member

Tim Hortons
05.2022 - 04.2024
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Collaborated with team members to provide seamless service during rush hours.

Education

HUMAN RESOURCE AND BUSINESS MANAGEMENT - Business

ALGOMA UNIVERSITY
Brampton, ON
09-2023

Skills

  • Training and mentoring
  • Goal oriented
  • Team leadership
  • Customer service
  • Strategic planning
  • Processes and procedures
  • Process monitoring and improvement

Languages

English
Full Professional

Timeline

Supervisor

Tim Hortons
04.2024 - Current

Counter Staff Member

Tim Hortons
05.2022 - 04.2024

HUMAN RESOURCE AND BUSINESS MANAGEMENT - Business

ALGOMA UNIVERSITY

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Manmeet Kaur Grewal