Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
AssistantManager

Manmeet Walia

Stouffville,Canada

Summary

Detail-oriented and dependable PMO Support Specialist with 11+ years of progressive experience in project coordination, stakeholder communication, compliance tracking, and operational reporting. Proven ability to support program and project teams by delivering critical insights through dashboards, trackers, and KPI reporting. Currently supporting RPA operations at Genpact, I specialize in building structured documentation and ensuring process adherence through tools like ServiceNow, Excel-based trackers, and global frameworks. I’m certified in ITIL, CompTIA A+, and RPA (Automation Anywhere), and bring a hybrid skill set that spans technical support and project execution. Now seeking a role where I can contribute to a Project Management Office (PMO) as a reliable support resource — assisting in maintaining project governance, preparing documentation, and streamlining workflows across the portfolio.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact
09.2022 - Current
  • Provide end-to-end support for RPA project operations, PMO governance, and delivery coordination
  • Prepare and manage Weekly Status Reports (WSR) and Monthly Status Reports (MSR) for leadership, highlighting milestones, risk updates, resource allocations, and key accomplishments
  • Maintain compliance with Global Project Management Frameworks, ensuring audit-readiness and documentation integrity
  • Collaborate with Project Managers to track tasks, monitor deliverables, and update stakeholder dashboards
  • Work on ServiceNow and Jira to manage ticketing, workload tracking, project timelines, and issue resolution
  • Drive team engagement initiatives — from planning interactive sessions and recognizing high performers to enabling PMs with tools and templates for effective engagement
  • Coordinate cross-functional communications to resolve blockers and maintain transparency on project health
  • Design and manage Excel-based trackers for leave planning, resource mapping, and utilization metrics
  • Support onboarding of new project members by providing orientation to PMO practices and reporting protocols

Technical Support Specialist

Dell Technologies
10.2013 - 08.2023
  • Assist leaders and sales teams in the best use of our Asset management tracking and documentation.
  • Reports Like RDR (Repeat dispatch rate), Real Time tracker, TCD(Top call Driver Reports), case management tracker and Team rostering and leave tracker.
  • Maintains and runs regular and ad-hoc reporting for Program, Project status and KPIs as needed.
  • Develop positive relationships across the Team and Company to ensure communication is open and transparent, facilitating early identification of issues and risks
  • Tracking activities of PMO and Drive Global Project Management Framework aim at 100% compliance
  • ServiceNow Reporting - Ticket and workload management utilizing customer provided ticketing system.

Technical Support Specialist

Wipro
10.2011 - 11.2012
  • Support Technical troubleshooting for all Landline phone and connection issues Providing PAID support for Engineer visit as per customer requirements.
  • Helping in Plan changing and Buying upper plans as per needs

Team Specialist

NIIT SmartServe
12.2010 - 07.2011
  • Working in after sales support for Low cost airline to do any changes in ticket itinerary and helping booking transfers

Unit Manager

ICICI Prudential Life Insurance Company Limited
01.2009 - 10.2009
  • Sales of insurance policies

Education

Master of Business Administration - MBA, Marketing and finance

Institute of Management Technology
06.2012

Diploma of Education - Electrical, Electronics and Communications Engineering

Board of Technical Education
06.2005

Skills

  • Project Management
  • PMO Governance & Reporting (WSR/MSR)
  • Jira & ServiceNow
  • Team motivation
  • Team building
  • Operations management
  • IT service management

Certification

Certified in ITIL, CompTIA A+, and RPA (Automation Anywhere)

Languages

English
Full Professional
Hindi
Full Professional

Software

ServiceNow

Jira

Excel

Power-Bi

Timeline

Assistant Manager

Genpact
09.2022 - Current

Technical Support Specialist

Dell Technologies
10.2013 - 08.2023

Technical Support Specialist

Wipro
10.2011 - 11.2012

Team Specialist

NIIT SmartServe
12.2010 - 07.2011

Unit Manager

ICICI Prudential Life Insurance Company Limited
01.2009 - 10.2009

Diploma of Education - Electrical, Electronics and Communications Engineering

Board of Technical Education

Master of Business Administration - MBA, Marketing and finance

Institute of Management Technology

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Manmeet Walia