Manmeet Singh
Calgary,AB
Overview
9
9
years of professional experience
Work History
Product Care Specialist
Mobile Klinik
Calgary, Alberta
04.2022 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Offer repair and replacement estimates to customers.
- Engage with prospective and existing customers through phone, messaging, and in-store interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Technical Lead
Likewize
Woodbridge, Ontario
11.2018 - 03.2022
- Assisted customers with installation of new hardware and software applications.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted with developing online learning modules for remote learners.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Store Manager
Mobile Klinik
Mississauga, Ontario
03.2016 - 10.2018
- Developed and maintained expert-level knowledge of store processes, policies, and procedures, ensuring efficient and effective execution.
- Consistently achieved key performance indicators (KPIs) and sales targets, contributing to the overall success of the store.
- Managed inventory control, including the receipt, ordering, and tracking of parts, certified pre-owned phones, and accessories.
- Created and maintained a positive work environment, empowering team members to grow, collaborate, and perform at their best.
- Led the team through the entire customer journey, overseeing top-quality repair, care, sales, and service operations.
Education
Master of Science - Engineering
University of Windsor
Windsor, ON04-2016
Skills
- Expertise in building and maintaining long-term relationships with customers to ensure loyalty and satisfaction
- Effective communication
- Knowledge of software used for inventory tracking, ordering, and reporting
- Proficient in Excel, Word, and PowerPoint for reporting, presentations, and documentation
- Efficiently prioritizing and organizing tasks to meet deadlines, while balancing multiple responsibilities
Timeline
Product Care Specialist
Mobile Klinik
04.2022 - Current
Technical Lead
Likewize
11.2018 - 03.2022
Store Manager
Mobile Klinik
03.2016 - 10.2018
Master of Science - Engineering
University of Windsor