Manmeet Singh
Brampton,ON
Summary
Dedicated Accounts Receivable Specialist with over 5 years of experience in managing invoicing,
billing, and collections processes. Proven track record of reducing outstanding debts and optimizing
cash flow. Skilled in account reconciliation, financial reporting, and customer service.
Overview
8
8
years of professional experience
Work History
Junior Collector
MJR Capital Services
05.2024 - Current
- Managed the routing of inbound and outbound automatic calls to ensure they are directed to the appropriate account handler.
- Monitored and adjusted call queues and automated systems to effectively allocate calls based on handler availability and expertise.
- Conducted manual outbound calls to customers for follow-ups, sales, or service inquiries, ensuring a high level of professionalism.
- Transferred calls to specialized account handlers as needed, handling escalations and complex inquiries efficiently.
- Maintained detailed records of call transfers and manual call outcomes to monitor performance and identify improvement opportunities.
- Ensured compliance with company policies and regulatory requirements during all customer interactions and call handling processes.
- Collaborated with account handlers and technical teams to optimize call routing strategies and enhance system functionality.
- Trained newcomers on best practices for managing transferred calls and manual dialing to ensure seamless customer interactions.
Collection Specialist
Johnson Controls
03.2022 - 03.2024
- Maintained high volume of calls and met the demands of a busy and productive group.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Responded to customer inquiries and provided detailed account information.
- Generated and distributed monthly customer statements.
Analyst
Genpact
04.2020 - 02.2022
- Processed invoices and expense reports meticulously in accounts payable, ensuring timely payments with necessary approvals.
- Managed invoicing and tracked receivables in accounts receivable, resolving payment discrepancies promptly and fostering strong client relations.
- Generated detailed financial reports, including aging analysis, to support management decision-making.
- Collaborated with internal departments to streamline processes and resolve issues efficiently.
- Maintained strict compliance with company policies and regulations, meticulously documenting transactions for audits.
- Demonstrated commitment to accuracy, timeliness, and collaboration, significantly contributing to the organization's financial efficiency and success.
Accountant
GAAP & Associates
01.2017 - 02.2020
- Recorded transactions including sales, purchases, and payments in Tally software, ensuring accuracy in entries.
- Conducted bank reconciliations to identify discrepancies and maintain financial accuracy.
- Managed inventory records, tracking stock-in and stock-out transactions using Tally.
- Generated financial reports such as balance sheets, profit and loss statements, and cash flow statements utilizing Tally's capabilities.
- Ensured tax compliance by preparing and filing GST, TDS, and income tax returns, adhering to regulatory requirements.
- Facilitated seamless financial management and compliance through expertise in Tally, contributing to the efficient operation of the organization.
Education
Bachelor of Commerce - Accounting And Finance
Delhi University
India05.2018
Skills
- Customer Service
- Call center experience
- Microsoft Excel expertise
- Microsoft Outlook
- Debt recovery expertise
- Excellent Phone Demeanor
- Accounts Payable and Receivable
- Bank Reconciliation
- Accounting and bookkeeping
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Junior Collector
MJR Capital Services
05.2024 - Current
Collection Specialist
Johnson Controls
03.2022 - 03.2024
Analyst
Genpact
04.2020 - 02.2022
Accountant
GAAP & Associates
01.2017 - 02.2020
Bachelor of Commerce - Accounting And Finance
Delhi University
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