Manmeet Singh
Winnipeg,MB
Summary
To maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Uses independent decision-making skills and sound judgment to positively impact in company success
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TWCC
03.2024 - Current
- Managing high call volumes while providing exceptional customer support and maintaining professional composure.
- Establish trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Collaborating with the Service leaders to identify queries
- Providing comprehensive product knowledge to the customer and improving overall customer satisfaction.
- Maintained accurate records of customer interactions
- Consistently met performance targets through proactive client relationship building efforts.
Assistant Manager
Dominos Pizza
06.2021 - Current
- Make a schedule for all the drivers and customer service representatives
- Count cash, coins and debits at the end of shift and manage spreadsheet in excel
- Manage every account and pay drivers on same day
- Provide training employees on best practices, providing constructive feedback to support their professional growth
- Working with managers to accomplish recruitment process
Education
PG Diploma in Enterprise and Content Management -
Conestoga College
Kitchener, ON08.2020
Bachelor of Engineering in Information and Technology -
Mahant Bachitter Singh College of Engineering and Technology
Jammu, Jammu and Kashmir08.2017
Skills
- Data and File Management
- Technical Support
- Microsoft Office Suite
- Problem-Solving Ability
- Creating Reports and letter
- Multi-Tasking
- Data Entry
- Microsoft Excel
Languages
Punjabi-Native
Native or Bilingual
Hindi-Native
Native or Bilingual
English-Proficient
Full Professional
Availability
Monday to Saturday (Full time)
Certification
- Microsoft Visual Studio Platform, ATS Infotech Pvt. Ltd. - 06/2015
- Workshop on Android Programming, C S Infotech - 03/2016
- Lucideus Cyber Security Expert Grade 1, Lucideus, 03/2016
Hobbies
- Playing Chess
- Photography
- Sports
- Cookies
Timeline
Customer Service Representative
TWCC
03.2024 - Current
Assistant Manager
Dominos Pizza
06.2021 - Current
PG Diploma in Enterprise and Content Management -
Conestoga College
Bachelor of Engineering in Information and Technology -
Mahant Bachitter Singh College of Engineering and Technology
- Microsoft Visual Studio Platform, ATS Infotech Pvt. Ltd. - 06/2015
- Workshop on Android Programming, C S Infotech - 03/2016
- Lucideus Cyber Security Expert Grade 1, Lucideus, 03/2016
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