Summary
Overview
Work History
Education
Timeline
Manmeet Kumar

Manmeet Kumar

Langley,BC

Summary

Seasoned Business Analyst offering 4 years of Business industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Business Analyst

Digital SERP LLP
Mohali, Punjab
12.2017 - 09.2021
  • Led project teams, internal and external, to achieve project defined milestones and deliverables.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Planned, facilitated and reported on quality assurance testing efforts.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.

Team Leader

Digital SERP LLP
Mohali, Punjab
07.2016 - 12.2017
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.

Assistant Manager

Circle K
Langley, Canada
05.2022 - 03.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

MBA - Marketing

University Canada West, Vancouver
10.2021 - 04.2023

Bachelor of Arts - Commerce

Baba Farid College, Bathinda
07.2013 - 05.2016

Timeline

Assistant Manager - Circle K
05.2022 - 03.2023
University Canada West - MBA, Marketing
10.2021 - 04.2023
Business Analyst - Digital SERP LLP
12.2017 - 09.2021
Team Leader - Digital SERP LLP
07.2016 - 12.2017
Baba Farid College - Bachelor of Arts, Commerce
07.2013 - 05.2016

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Manmeet Kumar