MANMEET KOUR
Edmonton,Canada
Summary
Dedicated and organized financial professional, seeking new opportunities to drive sales and growth. Outstanding relationship-building and problem-solving skills. Driven to exceed expectations and able to operate effectively in fast- paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Talented at managing competing priorities to accomplish challenging goals. Consistently exceeds company objectives to secure client satisfaction and loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Office Administrator
Anttal Transportation Ltd
02.2023 - Current
- Preparing and sending invoices and emails to customers
- Supporting budgeting and bookkeeping procedures
- Performing payroll administration and training new employees
- Creating and updating records and databases
- Completing factoring arrangements and assisting in auditing
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined travel arrangements for executive leadership team members, coordinating flights, accommodations, ground transportation logistics.
- Conducted regular performance evaluations of support staff members, providing constructive feedback and identifying areas for professional development opportunities.
- Developed training materials for new hires, streamlining the onboarding process and reducing time to productivity.
- Reduced operational costs through diligent contract negotiation with vendors and suppliers.
- Maintained strict confidentiality of sensitive information, protecting both company and employee privacy.
Office Administrator
Anttal Transportation Ltd
09.2019 - 07.2021
- Answering client in queries and assisting them in booking meetings
- Answering and redirecting phone calls
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Making travel arrangements and diary management
- Data entry and bookkeeping
- Organizing internal and external events
- Creating custom documentations, assisting cross border routes
- Completing factoring arrangements and assisting in auditing
- Performing payroll administration
Customer Service Representative
HDFC Bank
01.2018 - 07.2019
- Helping clients in day to day banking including transfers, deposits, and withdrawals.
- Answering client in queries and assisting them in booking meetings.
- Opening bank accounts and preparing credit applications. Helping clients in doing transactions using ATM.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Canadian Investment Fund Course -
IFSE
03.2025
Bachelor of Science -
University of Jammu
07.2019
Skills
- Office Management
- Advanced Microsoft Excel
- Time Management
- Financial statements analysis
- Bookkeeping
- Customer Relationship Management
- Managerial
- Microsoft Office Proficiency
- QuickBooks Proficiency
- Accounting
- Knowledge of Financial Services
Certification
- Internship in KYC (HDFC Bank)
- Safety and compliance certification
Knowledge And Skills
- Office Management
- Advanced Microsoft Excel
- Time Management
- Financial statements analysis
- Bookkeeping
- Customer Relationship Management
- Managerial
- Microsoft Office Proficiency
- QuickBooks Proficiency
- Accounting
- Knowledge of Financial Services
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Senior Office Administrator
Anttal Transportation Ltd
02.2023 - Current
Office Administrator
Anttal Transportation Ltd
09.2019 - 07.2021
Customer Service Representative
HDFC Bank
01.2018 - 07.2019
Bachelor of Science -
University of Jammu
Canadian Investment Fund Course -
IFSE
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