MANMEET KAUR MANN
Edmonton,Canada
Summary
Diligent [Desired Position] with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in a fast-paced environment.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Coast Edmonton Plaza by APA
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Ramada by wyndham
03.2024 - Current
- Working here as Part Time.
- Managed smooth check-outs with polished charge explanations, payment collection and statement preparation
- Recommended establishments, set up reservations and coordinated transportation for guests
- Coordinated with housekeeping staff to ensure guest rooms were clean and ready for occupancy
- Optimized daily plans based on master schedule of arrivals, departures and group stays
- Processed reservations made over phone, online, or in person
Office Admin
Enersaver Solutions Ltd
01.2024 - 03.2024
- Answering phone inquiries in professional and courteous manner
- Redirect incoming calls to appropriate staff members
- Create action list for management staff
- Schedule and confirm appointments for management
Subcontractor
Rainbow Building Maintenance ltd
12.2023 - 03.2024
- Conducted quality control inspections to verify that completed work met industry standards
- Operated hand tools, power tools, ladders and related equipment following safety procedures
Drive-thru person
McDonald's
10.2022 - 05.2023
- Worked as Drive-thru person
- Worked in kitchen
- Presenting the food to the customers
Cleaner
Sister's cleaning Sub- contracts
02.2023 - 04.2023
- Worked as a cleaner in Safeway
Security
Eagle Eye
07.2022 - 10.2022
- Worked in banks
- Patrolling fire watch areas
Security Guard
Eagle Eye
09.2021 - 01.2022
- Worked to handle the dementia patients
- Worked as a screener
Cashier
City Avenue Market
04.2020 - 08.2021
- Balanced cash drawer at beginning and end of each shift
- Promoted loyalty programs and store cards
- Worked with supervisory team to meet customer needs
- Provided information to customers on products or services
- Informed customers of promotions and special offers to increase sales
Education
High School Diploma -
High School
Mansa India04-2019
Bachelors in Business - Business Management
Cambrian College
Vancouver04-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Listening skills
- Cash handling expertise
- Team mentoring
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Front Desk Agent
Coast Edmonton Plaza by APA
08.2024 - Current
Front Desk Agent
Ramada by wyndham
03.2024 - Current
Office Admin
Enersaver Solutions Ltd
01.2024 - 03.2024
Subcontractor
Rainbow Building Maintenance ltd
12.2023 - 03.2024
Cleaner
Sister's cleaning Sub- contracts
02.2023 - 04.2023
Drive-thru person
McDonald's
10.2022 - 05.2023
Security
Eagle Eye
07.2022 - 10.2022
Security Guard
Eagle Eye
09.2021 - 01.2022
Cashier
City Avenue Market
04.2020 - 08.2021
High School Diploma -
High School
Bachelors in Business - Business Management
Cambrian College
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