Summary
Overview
Work History
Education
Skills
Volunteer Work
Languages
References
Timeline
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Manmeet Kaur

Fort St. John,Canada

Summary

Dynamic Office Administrator Professional with a proven track record in streamlining financial processes and enhancing customer interactions. Skilled in QuickBooks and adept at fostering strong interpersonal relationships, I excel in maintaining organized filing systems and ensuring data accuracy, contributing to operational excellence and client satisfaction.

Overview

9
9
years of professional experience

Work History

Front Office Administrator/Receptionist

ACL Construction Ltd.
Fort St. John, British Columbia
06.2025 - 11.2025
  • Processed financial documents, contracts, expense reports and invoices in a professional and confidential manner.
  • Checked figures and postings for correct entry and proper accounting codes.
  • Used specialized accounting software such as QuickBooks to debit, credit and total accounts on computer spreadsheets and databases.
  • Maintained filing systems and organized office documents efficiently.
  • Utilized accounting software to streamline reconciliation processes.
  • Greeted visitors, answered phones and directed inquiries to appropriate personnel.
  • Scheduled appointments, meetings and travel arrangements for staff members as required.
  • Interacted professionally with vendors and internal personnel, answering questions and responding to phone and email inquiries.
  • Filtered emails based on importance and escalated issues to leadership.

Service Support Administrator

Finning Canada
Fort St. John, Canada
03.2023 - 11.2024
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Processed invoices on a timely basis according to established procedures.
  • Processed financial documents, contracts, expense reports and invoices.
  • Conducted safety training for new employees and existing staff to ensure compliance with safety regulations.
  • Created and maintained filing systems for employee records, financial reports, and other documents.

Operations Manager / Office Administrator

Whole Wheat and Honey Cafe
Fort St. John, Canada
06.2018 - 02.2023
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Front Desk Associate and Administrator

Motel 6
Fort St John, Canada
03.2021 - 05.2022
  • Greeted guests upon arrival and provided excellent customer service.
  • Maintained inventory levels of office supplies needed for front desk operations.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Drafted guest invoices and posted charges to individual accounts.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Customer Service Representative

Restaurants/Cafes
Fort St. John, Canada
01.2017 - 07.2021

Gained hands-on experience in customer-focused restaurant service and fast-paced dining environments within these five years Collaborated closely with front- and back-of-house teams to deliver exceptional guest experiences, maintain smooth service flow, and uphold high standards of food quality and safety. Skilled in multitasking, resolving customer concerns with professionalism, and supporting team members to achieve daily service goals. Demonstrated reliability, strong communication skills, and a commitment to creating a welcoming atmosphere that drives repeat business and positive guest feedback.

After-School Tutor

VJ Education
Toronto, Canada
03.2017 - 05.2018
  • Developed individualized lesson plans for each student, tailored to their specific needs and learning styles.
  • Provided guidance to help students develop critical thinking skills and problem solving techniques.
  • Created a positive learning environment by setting clear expectations for behavior and performance.
  • Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
  • Developed personalized tutoring strategies to improve students' academic performance in subjects such as math, science, and English.

Education

Post-Graduate Diploma - Information System Business Analysis

Pures College of Technology
Toronto, ON
06.2018

Post-Graduate Diploma - Project Management in Information Technology

Pures College of Technology
Toronto, ON
09.2017

Bachelor of Computer Applications -

KCW Collage of Technology
India
04.2016

Skills

  • Excellent written and verbal communication skills
  • Presentation and facilitation skills
  • Active listening and empathy
  • Interpersonal relationship-building
  • Cross-cultural communication
  • Collaboration and teamwork
  • Record keeping and documentation
  • Report writing and data analysis
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Accounting software: QuickBooks
  • Invoice processing
  • Filing system management
  • Data entry accuracy

Volunteer Work

Fort st John Huskies (Nov 2024- March 2025):

  • Establishes relationships with all members of the community with the highest level of dignity, respect, and inclusion.
  • Assisted with the organization of volunteer activities and events.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Helped with prep, set up, and breakdown of community and public events.
  • Maintained accurate records of all transactions, including cash received and receipts issued.

Fort St John Literacy Society (April 2025-October 2025): 

  • Coordinated with learners seeking support in English language improvement, ensuring clear communication and understanding of their goals.
  • Scheduled tutoring sessions based on student availability and learning pace, maintaining consistent and reliable meeting times.
  • Developed tailored lesson plans and course outlines to address individual learning needs, including reading, writing, comprehension, and conversational English.
  • Collaborated with Literacy Society staff to ensure program goals were met and to maintain accurate records of sessions and progress.

Languages

English, Full Professional

References

  • Robyn Webster - Safety Coordinator, ACL Construction LTD.

     Ph: 403-808-8487.

  • Karrie Hansen - Cordova Oilfield Services, Fort St John.

      Ph: 250-793-7611. 

  • Michael Stubbs - Service Supervisor, Finning CAT, Fort St John.

      Ph: 778-691-5822.

Timeline

Front Office Administrator/Receptionist

ACL Construction Ltd.
06.2025 - 11.2025

Service Support Administrator

Finning Canada
03.2023 - 11.2024

Front Desk Associate and Administrator

Motel 6
03.2021 - 05.2022

Operations Manager / Office Administrator

Whole Wheat and Honey Cafe
06.2018 - 02.2023

After-School Tutor

VJ Education
03.2017 - 05.2018

Customer Service Representative

Restaurants/Cafes
01.2017 - 07.2021

Post-Graduate Diploma - Information System Business Analysis

Pures College of Technology

Post-Graduate Diploma - Project Management in Information Technology

Pures College of Technology

Bachelor of Computer Applications -

KCW Collage of Technology
Manmeet Kaur