MANMEET KAUR
Kelowna,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated
customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Pita Pit
Kelowna, BC
10.2021 - Current
- Greeted customers and identified their needs
- Provided information about products and services available to customers
- Resolved customer inquiries in a timely manner
- Maintained an organized system for tracking customer interactions and feedback
- Developed relationships with key clients through regular contact and follow-up communication
- Suggested product solutions based on individual customer needs
- Handled cash register operations accurately during peak times
- Kept work area neat, clean, and well-stocked at all times.
Customer Service Representative
Esso Gas Station
Kelowna, BC
08.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services
- Developed strong relationships with customers by providing personalized assistance and support
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, chats and emails to facilitate customer service.
Education
BBA - Accounting And Marketing
Okanagan College
08.2023
Dispatch
ITS Dispatch
Virtual Online12.2024
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- MS Office Proficiency
- Dat power
- Avval E- manifest
- Load link
- Customer Support
- Problem Resolution
- Decision-making
- Attention to detail
- Dispatching procedures
- Traffic monitoring
Timeline
Customer Service Associate
Pita Pit
10.2021 - Current
Customer Service Representative
Esso Gas Station
08.2021 - 10.2021
BBA - Accounting And Marketing
Okanagan College
Dispatch
ITS Dispatch
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